Director, Business Support Manager

Director, Business Support Manager

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Responsibilities

• Support the GCIB and GM Client Outreach executives on routine and ad hoc requirements.
• Drive the Front Line Unit (FLU) portion of the AML KYC governance process to ensure restrictions and closures adhere to requirements and consider appropriate risks.
• Provide oversight for FLU KYC processes and related control metrics, and owning ad hoc reporting as it relates to Outreach performance, delivery, and output.
• Design and implement the build out of an appropriate FLU governance framework as it relates to KYC requirements.
• Identify and delegate the coordination and documentation of processes and formal guidelines as they relate to Outreach and associated FLU processes and review Bank policies for team adherence, and considering the need for frameworks, monitoring, and controls for future opportunities.
• Partner with colleagues in Banking, Sales, FLU COOs, FLU Change, FLU Business Controls, Operations, HR, and other groups as needed to ensure alignment across the AML program.
• Work on exam / audit / regulatory management from a FLU perspective, where needed.
• Identify control weaknesses and gaps in processes and activities in order to maintain detailed documentation outlining end-to-end processes.
• Transform large data sets into actionable insights by designing tailored reports using advanced platforms such as Tableau, Bloomberg, Dealogic, and Mergermarket to facilitate strategic decision-making and ensuring alignment with regulatory and compliance requirements.
• Analyze and present key business metrics and client outcomes to executive management and stakeholders, with a focus on strategic insights and performance trends.
• Develop and evaluate forecasts to assess the impact of planned business activities, decisions, and strategies, while driving the adoption of strategic changes to operating models based on performance analysis and business planning, ensuring data-driven, impactful decision-making and continuous improvement.
• Remote work may be permitted within a commutable distance from the worksite.

Required Skills & Experience

Master's degree or equivalent in Business Administration, Information Management, Finance, Economics, or related : and 5 years of experience in the job offered or a related Finance occupation. Must include 5 years of experience in each of the following :

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.