Tech Account Manager - Retail Vertical

Job Description

Job Description

Our client is a rapidly growing technology company focused on the Retail Vertical. They are seeking an Account Manager to join their team.

Role and Responsibilities :

Client Relationship Management :

Building and nurturing strong relationships with clients, understanding their needs, and ensuring they are satisfied with the company's services or products.

Communication and Collaboration :

Serving as the primary point of contact for clients, effectively communicating with them, training and collaborating with internal teams to address their needs.

Problem Solving :

Addressing client issues and concerns promptly and effectively, finding solutions and assistance on the Software to ensure client satisfaction.

Sales and Growth :

Identifying new business opportunities within existing accounts, developing strategies to increase revenue, and potentially closing new sales deals.

Reporting and Analysis :

Tracking account performance, preparing sales reports, and analyzing data to identify trends and opportunities for improvement.

Account Planning :

Developing and implementing account plans to achieve specific goals, such as increasing revenue.

Skills and Qualities :

Strong Communication Skills :

Excellent verbal and written communication skills are essential for effectively interacting with clients and internal teams.

Customer Service Skills :

The ability to handle client inquiries, address concerns, and ensure customer satisfaction.

Relationship Building :

The ability to build and maintain strong relationships with clients, fostering trust and long-term partnerships.

Analytical Skills :

The ability to analyze data, identify trends, and develop strategies to improve account performance.

Problem-Solving Skills :

The ability to identify and resolve issues effectively, ensuring client satisfaction.

Organizational Skills :

The ability to manage multiple accounts, track performance, and prioritize tasks effectively.