Talent.com
Technical Account Manager (Technical Advisory)
Technical Account Manager (Technical Advisory)Sonar • Austin, TX, US
Technical Account Manager (Technical Advisory)

Technical Account Manager (Technical Advisory)

Sonar • Austin, TX, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description
Who is Sonar?
Sonar helps prevent code quality and code security issues from reaching production, amplifies developers' productivity in concert with AI assistants, and improves the developer experience with streamlined workflows. Sonar analyzes all code, regardless of who writes it — your internal team, genAI, or third parties — resulting in more secure, reliable, and maintainable applications. Rooted in the open source community, Sonar’s solutions support over 30 programming languages, frameworks, and infrastructure technologies. Today, Sonar is used by +7M developers and 400K organizations worldwide, including the DoD, Microsoft, NASA, MasterCard, Siemens, and T-Mobile.
We believe in developing great products that are supported by great internal teams and a strong culture. We are highly committed to and obsessed with the company, users, each other, and our open source community. We have high standards and hold each other accountable for acting with positivity, dedication, thoughtfulness, empathy, and passion daily.
We are deliberate with our decisions with high clarity of intention. At the same time, we feel extreme urgency and move forward quickly.
And lastly, we are highly effective and operationally efficient. We operate collectively as One Team to accomplish our goals.
At Sonar, CODE is more than just an acronym – it's a mindset that defines daily operations.
Why You Should Apply:
At Sonar, we’re a group of brilliant, motivated, and driven professionals working hard to help supercharge developers to build better, faster. Sonar helps to continuously improve code quality and code security while reducing developer toil. This means that developers can focus on doing more of what they love and less of what they don’t. Our solutions don’t just solve symptoms of problems – we help fix issues at the source – for all code, whether it's developer-written, AI-generated, or from third parties.
We have a dynamic culture with employees worldwide and hub offices in the USA, Switzerland, the UK, Singapore, and Germany. Team members should be able to come to work every day, work on a product they are proud of, love what they do, and feel energized by their peers. With our roots deep in the open source community, we’re all about the mission: supercharge developers to build better, faster.
The Impact You Will Have:
Your impact will grow the usage of the SonarQube ecosystem within Accounts, both increase the value they get from our products and their consumption.
You objective are to increase the overall Account Sonar maturity, lower the risk of Account churn or downgrade, Increase Account satisfaction, reduce the number of escalations, Increase the number of Sonar sponsors in the Account, Establish and maintain Sonar as a Trusted Advisor in the Account, Entice Accounts to stay current on an Active version of Sonar, to get maximal value and Influence Sonar roadmap to meet Account needs.
In a nutshell, any technical activity that brings value both to the Account and to Sonar.
What You Will Do Daily:
  • Actively listen and formalize Account technical pains or other adoption inhibitors
  • Work on plans to overcome customer pains and inhibitors
  • Report product technical or functional gaps internally and advocate for their resolution
  • Evangelize/Promote the Sonar methodology to govern continuous Code Quality and Security improvement to the customer
  • Assist Sonar sponsors in the Account for the promotion/evangelization of the Sonar ecosystem
  • Keep Accounts up to date on the roadmap and aware of the value present in upcoming Sonar releases, as well as collecting feedback
  • Recruit customer development teams not currently using Sonar
  • “Upgrade” customer development teams that do not use Sonar correctly and therefore do not receive the maximum value
  • Position (favorably) the Sonar ecosystem vs other competing products potentially still used in the Account
  • Educate developers and managers on the value of static code analysis in general and of the Sonar ecosystem specifically
  • Make sure that the Account's Sonar technical deployment and operations are in line with the size of the deployment and the criticality of the tool in the DevOps chain
  • Run Quarterly Business Reviews (QBR) with Account Sales representatives
  • Execute Sonar deployment audits, identify gaps, and drive remediation plans for Accounts
  • Contribute to the Account Management plans with Sales Representatives. Elaborate the Technical strategy tailored to the Account context, provide inputs on the Commercial strategy
  • Keep yourself constantly up to date knowledge of the technical status of the Account, technical progress, threats, opportunities for improved maturity
  • Track product development within Sonar in order to maintain product expertise
The Experience You Will Need:
  • Proven practical experience (at least 5 years) in software development or DevOps engineering which sets the stage for understanding our products and how they’re enjoyed by users
  • At least 5 years of experience in pre- or post-sales customer-facing activities
  • High listening skills and the ability to formalize and abstract elements expressed by customers and partners
  • Excellent presentation skills with strong written and verbal communication skills
  • Proven ability to work in a team, receiving and giving feedback as well as sharing knowledge
  • Attention to details
  • A can-do attitude: challenging the status quo, leading and contributing to key improvements and innovations
  • Autonomy to run your activity/plans with limited supervision
Benefits of Working with Sonar:
  • Flexible comprehensive employee benefit package.
  • We encourage usage of our robust time-off allocations. You will receive 23 days of PTO per calendar year (on a pro-rated basis depending on your employment start date), with additional time provided for sickness, life events and holidays.
  • We offer an exciting 401(k) plan that has a 4% match, fully vested on day one of participation.
  • Generous discretionary Company Growth Bonus, paid annually.
  • Fully paid parking in the heart of downtown Austin, Texas.
  • Global workforce with employees in 20+ countries representing 35+ unique nationalities.
  • We have an annual kick-off somewhere in the world where we meet to build relationships and goals for the company.
  • Monthly catered events, and team events
Why You Will Love It Here:
  • Our culture and mission set us apart. We have a dynamic work culture that values respect and kindness and embraces the right to fail (and get right back up again!).
  • Great people make a great company. We value people skills as much as technical skills and strive to keep things friendly while still being passionate leaders in our domains.
  • We have a flexible work policy that includes 3 days in-office and 2 days work-from-home each week for those located near our office locations; some locations such as Dubai, India, Japan and Australia operate fully remotely.
  • We have a growth mindset. We love learning and believe continuous education is critical to our success. In an ever-changing industry, new skills are necessary, and we're happy to help our team acquire them.
  • As the leader in our field, our products and services are as strong as our internal team members.
  • We embrace transparency with regular meetings, cascading messages and updates on the growth and success of our organization.
We Value Diversity, Equity, and Inclusion: At Sonar, we believe that our diversity is our strength. We are a global company that values and respects different backgrounds, perspectives, and cultures. We are committed to fostering a diverse and inclusive work environment where everyone feels valued and empowered to contribute their best. We are proud to be an equal opportunity employer and welcome all qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All offers of employment at Sonar are contingent upon the precise results of a comprehensive background check and reference verification conducted before the start date. We do not currently support visa candidates in the US. Applications that are submitted through agencies or third party recruiters will not be considered.
We Value Diversity, Equity, and Inclusion:
At Sonar, we believe that our diversity is our strength. We are a global company that values and respects different backgrounds, perspectives, and cultures.
We are committed to fostering a diverse and inclusive work environment where everyone feels valued and empowered to contribute their best. We are proud to be an equal opportunity employer and welcome all qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
All offers of employment at Sonar are contingent upon the precise results of a comprehensive background check and reference verification conducted before the start date.
We do not currently support visa candidates in the US.
Applications that are submitted through agencies or third party recruiters will not be considered.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Create a job alert for this search

Technical Account Manager (Technical Advisory) • Austin, TX, US

Similar jobs

Technical Account Manager- Team Lead

GenetecAustin, TX, US
Remote
Full-time
Quick Apply

The Technical Account Manager (TAM) Team Leader oversees a team of Technical Account Managers supporting strategic customers using Genetec’s platform.As a leader, you ensure each TAM provides the s...Show more

Account Manager

TradeJobsWorkForce78783 Austin, TX, US
Full-time

Account Manager Job Duties: Manage multiple accounts, ensuring that a high level of customer retention and satisfaction is maintained Meet monthly quotas Engage with multiple customers on a daily b...Show more

 • Promoted

Account Manager - Commercial Insurance

Equal PartsAustin, TX, United States
Full-time

Commercial Lines Account Manager.Equal Parts is building the next-generation insurance agency.We're a founder-led, tech-driven company creating an AI-powered infrastructure to modernize how insuran...Show more

 • Promoted

Account Manager

Direct Digital HoldingsAustin, TX, United States
Full-time

Direct Digital Holdings is seeking an Account Manager to join the team at Orange 142.The Account Manager will bridge the gap between O142's clients and internal teams, playing a crucial role in ens...Show more

 • Promoted

Account Development Manager

TradeJobsWorkforce78711 Austin, TX, US
Full-time

Account Development Manager duties consist of: Identifies development potential in accounts by studying current business; interviewing key customer personnel and company personnel who have worked w...Show more

 • Promoted

PayPal Technical Support Advisor

TradeJobsWorkforce78721 Austin, TX, US
Full-time

We’re looking for a PayPal Technical Support Advisor to perform responsibilities as a Technical Support Advisor.Deliver outstanding service to customers and colleagues.Stay adaptable to changing pr...Show more

 • Promoted

Enterprise Technical Account Manager (Remote)

LumApps SASAustin, TX, United States
Remote
Full-time

A leading technology firm is seeking a Technical Account Manager to join their Austin team.You will act as the primary technical contact for enterprise clients, ensuring satisfaction and maximizing...Show more

 • Promoted

Commercial Lines Account Manager

ReSource ProAustin, TX, United States
Full-time

Commercial Lines Insurance Account Manager.Do you enjoy finding collaborative solutions for customers and colleagues? Are you constantly learning and expanding your insurance industry knowledge? Co...Show more

 • Promoted

Regional Key Account Manager (Tech Vertical)

CEVA LogisticsAustin, TX, United States
Full-time

Pay Range: $125,000 - $150,000.Your primary purpose is to develop the CEVA business relationship with specified strategic Technology customers based in North America and align all business and fina...Show more

 • Promoted

Technical Support

TradeJobsWorkforce78799 Austin, TX, US
Full-time

We are looking for someone to join our amazing tech support team.Great communicator: be able to absorb incoming tickets and respond in a helpful, timely, and empathetic manner.Strong work ethic: yo...Show more

 • Promoted

Account Manager

Hired By StartupsAustin, TX, United States
Full-time

Account Manager (US) | Austin, Texas (Remote).Are you a commercially minded Account Manager who loves building relationships, solving problems, and helping customers grow?.We're partnering with a f...Show more

 • Promoted

Technical Customer Support Specialist

BonnellAustin, TX, United States
Full-time

Bonnell Electric is at the forefront of high-performance electric mountain bike and e-moto development.We aren't just building bikes; we're transforming two-wheeled mobility with smarter, more effi...Show more

 • Promoted

AMENDED - Technical Advisor (Temp Promotion NTE MBE) (12-month Roster)

Phenom PeopleAustin, TX, United States
Full-time +1

The following are the duties of this position at the full working level.If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to le...Show more

 • Promoted

Regional Account Manager RNC - South TX

Trane TechnologiesAustin, TX, US
Full-time

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet ...Show more

 • Promoted

Key Account Manager - CPG

JobotAustin, TX, United States
Full-time

Corporate Counsel : Hybrid/ Amazing Benefits/ 401K Match/ Great work life balance/ Non Profit.This Jobot Job is hosted by: Haley Lucas.Are you a fit? Easy Apply now by clicking the "Apply" button a...Show more

 • Promoted

Senior Technical Account Manager

TechBiz Global GmbHAustin, TX, US
Full-time

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio.Senior Technical Account Manager.If you're looking for an exciting opportunity to grow in a innovative ...Show more

Senior Technical Onboarding Manager

maxRTEAustin, TX, US
Remote
Full-time
Quick Apply

At maxRTE, we believe every patient deserves access to care without financial barriers and that providers should be equipped to deliver that care without absorbing unnecessary financial loss.With 1...Show more

Account Manager

TradeJobsWorkforce78761 Austin, TX, US
Full-time

As an Account Manager, you will be responsible for providing growth on current accounts, including: Grow Revenue and Achieve Profit goals on assigned accounts.Respond to customer inquiries via phon...Show more