VICE PRESIDENT, GENERAL MANAGER

Job Description

Job Description

Job description

Position Overview – Vice President / General Manager – Dry Force, a HighGround company

Location : Dallas, TX

About HighGround

HighGround is a private equity-backed leader in the emergency mitigation and property restoration services industry. The company was created in 2020 with the acquisition of Dry Force headquartered in Dallas, TX. Over the past five years HighGround has acquired fourteen additional brands across the US, encompassing decades of industry experience and market success. HighGround companies leverage industry-leading technology both in the field and in back-office operations and a highly trained professional workforce to deliver best-in-class service to its customers. With the support of Knox Lane, its investment partner, HighGround seeks to increase the company’s market share and EBITDA significantly over the next several years through both organic growth and accretive M&A. The company’s goal is to leverage its expertise and access to capital to build a national set of superior brands that are served and supported by a robust shared-services model and enable best-in-class technology, reporting and analytics, national channel partnerships, digital marketing, and talent acquisition, leadership development, and administrative support. Knox Lane is a growth-oriented investment firm composed of a team of accomplished investors and operators with a shared work history and a strong track record of partnering with leading companies to accelerate transformational growth. Knox Lane employs an investor-operator mindset and seeks to provide support across a number of business components, including human capital, brand management, end-to-end digital transformation, sourcing, supply chain and logistics, strategic acquisitions and business development.

Dry Force opened its doors in 2003 with the mindset that we wanted to help people in one of their greatest times of need. That ideal has helped us grow into the successful organization we are today. Due to that growth we are in need of honest, hardworking and committed people to help carry on our tenets of quality, honesty and service beyond comparison. We are looking for an experienced and growth-oriented Vice President who will provide overall leadership and strategic direction to a multi-site team in Texas. The successful candidate will possess a high degree of urgency, have leadership experience in the residential restoration service industry, to include full people management and P&L responsibility. As the brand leader, the Vice President General Manager will not only oversee and enhance core operations functions, but also has the capabilities, thought leadership, and drive to help rapidly scale the operations for future growth.

We are now seeking a new leader at Dry Force and this VP / GM of Dry Force will have primary responsibility for all operations. The VP / GM will focus on meeting and exceeding operating and financial budget goals, client objectives, OKR metrics, and customer satisfaction. This individual will be focused on ensuring operational excellence in the delivery of the services the company provides.

Core Responsibilities

• Manage all facets of the organization including full P&L responsibility.
• Own the training, development and performance management of sales, marketing, administrative and field-based technician workforce.
• Manage recruiting, staffing of employees and subcontractors, and capacity planning while projecting future needs.
• Ensure compliance in all regulatory processes and programs and managing employee relations.
• Deliver corporate financial results and achieve plans through daily management.
• Drive operational efficiencies, labor / scheduling productivity.
• Establish and ensure superior customer service levels within the department.
• Collaborate and report to the Executive Leadership Team.
• Expand Mitigation and Reconstruction Divisions while improving inter-division processes and closing rates, achieving company objectives and planned results.
• Foster a positive work environment and utilize effective communication skills at all levels of the organization with a focus on company culture
• Ensure that client objectives are fully met by maintaining active customer and referral source relationships and communications including formal structured monthly business reviews

Qualifications

Our benefits include :