Job Description
Job Description
Description
Astrana Health is looking for a Customer Service Representative to join our fast and growing dynamic team.
- Must be fluent in Mandarin AND Cantonese (speaking only is ok)
Our Values :
Put Patients FirstEmpower Entrepreneurial Provider and Care TeamsOperate with Integrity & ExcellenceBe InnovativeWork As One TeamWhat You'll Do
Answer all daily telephone calls from members, providers, health plans, insurance brokers, collection agents and hospitalsCollect Elicit information from members / providers including the problem or concerns and provide general status informationVerify authorization, claims, eligibility, and status onlyAll calls carefully documented into Company’s customer service module & NMM Queue systemMember / Provider Service / Representative assists Supervisor and Manager with other duties as assignedMember outreach communications via mail or telephoneAssist Member appointment with providersResolve walk-in member concernsAble to provide quality service to the customersAble to communicate effectively with customers in a professional and respectful mannerMaintain strictest confidentiality at all timesSpecialist termination notifications sent to membersUrgent Medicare Authorization Approval – Notification to Medicare membersTransportation arrangement for Medicare & Medi-Cal membersOutreach Project AssignmentsDetailed job description can be provided upon request
Qualifications
Must be fluent in Mandarin AND Cantonese (speaking only is ok)High School Diploma or GEDExperience using Microsoft applications such as Word, Excel and OutlookExperience working in customer serviceOne year related experience and / or training; or equivalent combination of education and experienceYou're a great for this role if :
You have previous work experience working in a healthcare settingEnvironmental Job Requirements and Working Conditions
The total pay range for this role is $20 - $25 per hour. This salary range represents our national target range for this role.This position will typically work Monday - Friday from 8 : 30am to 5 : 00pm PST.This is a remote role. The home office is aligned with your department at 9700 Flair Drive, El Monte, CA 91731.Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at humanresourcesdept@astranahealth.com to request an accommodation.
Additional Information :
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.