Talent.com
Customer Service Representative I (Bilingual Chinese)

Customer Service Representative I (Bilingual Chinese)

Astrana Health, Inc.El Monte, CA, US
1 day ago
Job type
  • Full-time
Job description

Job Description

Job Description

Description

Astrana Health is looking for a Customer Service Representative to join our fast and growing dynamic team.

  • Must be fluent in Mandarin AND Cantonese (speaking only is ok)

Our Values :

  • Put Patients First
  • Empower Entrepreneurial Provider and Care Teams
  • Operate with Integrity & Excellence
  • Be Innovative
  • Work As One Team
  • What You'll Do

  • Answer all daily telephone calls from members, providers, health plans, insurance brokers, collection agents and hospitals
  • Collect Elicit information from members / providers including the problem or concerns and provide general status information
  • Verify authorization, claims, eligibility, and status only
  • All calls carefully documented into Company’s customer service module & NMM Queue system
  • Member / Provider Service / Representative assists Supervisor and Manager with other duties as assigned
  • Member outreach communications via mail or telephone
  • Assist Member appointment with providers
  • Resolve walk-in member concerns
  • Able to provide quality service to the customers
  • Able to communicate effectively with customers in a professional and respectful manner
  • Maintain strictest confidentiality at all times
  • Specialist termination notifications sent to members
  • Urgent Medicare Authorization Approval – Notification to Medicare members
  • Transportation arrangement for Medicare & Medi-Cal members
  • Outreach Project Assignments
  • Detailed job description can be provided upon request

    Qualifications

  • Must be fluent in Mandarin AND Cantonese (speaking only is ok)
  • High School Diploma or GED
  • Experience using Microsoft applications such as Word, Excel and Outlook
  • Experience working in customer service
  • One year related experience and / or training; or equivalent combination of education and experience
  • You're a great for this role if :

  • You have previous work experience working in a healthcare setting
  • Environmental Job Requirements and Working Conditions

  • The total pay range for this role is $20 - $25 per hour. This salary range represents our national target range for this role.
  • This position will typically work Monday - Friday from 8 : 30am to 5 : 00pm PST.
  • This is a remote role. The home office is aligned with your department at 9700 Flair Drive, El Monte, CA 91731.
  • Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at humanresourcesdept@astranahealth.com to request an accommodation.

    Additional Information :

    The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

    Create a job alert for this search

    Customer Service Representative Bilingual • El Monte, CA, US

    Related jobs
    • Promoted
    Bilingual Customer Service Representative

    Bilingual Customer Service Representative

    Quantum Electronic PaymentsAnaheim, CA, US
    Full-time
    We're a fast-growing financial technology provider helping business owners lower costs, increase revenue, and improve their quality of life. Our company is expanding quickly, and we're looki...Show moreLast updated: 14 days ago
    • Promoted
    Licensed Bilingual Customer Service Representative

    Licensed Bilingual Customer Service Representative

    Alsop & Associates Insurance AgencyMontebello, CA, US
    Full-time +1
    The Receptionist / Customer Service Representative position will involve answering multiple phone lines, providing customer service to agency customers, receiving and processing insurance payments ...Show moreLast updated: 30+ days ago
    • Promoted
    BDC Service Representative (Bilingual in Spanish)

    BDC Service Representative (Bilingual in Spanish)

    Norm ReevesWest Covina, CA, US
    Full-time
    BDC Service Representative (Bilingual in Spanish).Location : West Covina, CA (On site) | Type : Full Time | Pay Range : $18. The BDC Service Representative is responsible for handling inbound and outbo...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Solution Center Service Representative II

    Customer Solution Center Service Representative II

    Los Angeles StaffingLos Angeles, CA, US
    Full-time
    Customer Solution Center Service Representative II.Job Category : Customer Service.Department : Customer Solution Call Center. Care Health Plan is an independent public agency created by the state of ...Show moreLast updated: 2 days ago
    • Promoted
    Bilingual Customer Service

    Bilingual Customer Service

    Farmers Insurance - Andrea Webster AgencySignal Hill, CA, US
    Part-time
    Are you someone who shows up on time, communicates clearly, and enjoys helping others? Providing courteous, professional customer support in both English and Spanish? Part-time position 25-30 hours...Show moreLast updated: 30+ days ago
    • Promoted
    Bilingual Customer Service Representative- Irvine, CA

    Bilingual Customer Service Representative- Irvine, CA

    Ultimate StaffingIrvine, CA, US
    Full-time
    Customer Service Representative (Bilingual English / Spanish).Full-time, Monday-Friday, 8 : 00 AM-5 : 00 PM.Our client, a growing company in the. Bilingual (English / Spanish) Customer Service Representativ...Show moreLast updated: 1 day ago
    • Promoted
    Customer Solution Center Service Representative III

    Customer Solution Center Service Representative III

    LOS ANGELES CARE HEALTH PLANLos Angeles, CA, US
    Full-time
    Customer Solution Center Service Representative III.Under the general direction of leadership and management in the Customer Solution Center, Call Center, the Customer Solution Center Service Repre...Show moreLast updated: 9 days ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    G3 Virtus Solutions Inc.Santa Fe Springs, CA, US
    Full-time
    The District Office of Los Angeles is your local team for innovative Baldor-Reliance® and ABB motor solutions.We are known for building long-term business relationships based on trust and local...Show moreLast updated: 8 days ago
    • Promoted
    Customer Service Representative, Lead

    Customer Service Representative, Lead

    ViaPlus by VINCI HighwaysCorona, CA, US
    Full-time
    ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry.Our customer o...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Representative I / II

    Customer Service Representative I / II

    Induce Biologics USA Inc.Irvine, CA, US
    Full-time
    Join a Groundbreaking Partnership in Regenerative Medicine!.United States, overseeing the manufacture, marketing, and distribution of their innovative regenerative medicine products.This collaborat...Show moreLast updated: 30+ days ago
    • Promoted
    Bilingual Customer Service Representative - Spanish-English

    Bilingual Customer Service Representative - Spanish-English

    TTECIrvine, CA, US
    Full-time
    Your potential has a place here with TTEC’s award-winning employment experience.Bilingual Customer Service Representative. Our purpose, team, and company culture are amazing and our Great Place to W...Show moreLast updated: 1 day ago
    • Promoted
    Associate, Customer Service (Bilingual Spanish)

    Associate, Customer Service (Bilingual Spanish)

    Careismatic BrandsLos Angeles, CA, US
    Full-time
    Associate, Customer Experience-International.Careismatic Brands outfits our community of care through our portfolio of market-leading brands that meet the diverse needs of healthcare professionals ...Show moreLast updated: 1 day ago
    • Promoted
    OEM Customer Service Representative

    OEM Customer Service Representative

    Brennan IndustriesLake Forest, CA, US
    Full-time
    JOB FUNCTION : The OEM Customer Service Representative serves as the primary point of contact for OEM customers in the industrial and aerospace sectors. This position is responsible for managing cust...Show moreLast updated: 11 days ago
    • Promoted
    Customer Solution Center Service Representative III

    Customer Solution Center Service Representative III

    Los Angeles StaffingLos Angeles, CA, US
    Full-time
    Customer Solution Center Service Representative III.Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County r...Show moreLast updated: 1 day ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    Partners In Diversity, Inc.Torrance, CA, US
    Full-time
    NEXT CLASS STARTING IN November 2025.We are seeking highly skilled Call Center Customer Service Representatives to join our client's team located in the Torrance area.This position is responsib...Show moreLast updated: 19 days ago
    • Promoted
    Customer Solution Center Service Representative I

    Customer Solution Center Service Representative I

    Los Angeles StaffingLos Angeles, CA, US
    Full-time
    Customer Solution Center Service Representative I.Job Category : Customer Service.The Customer Solution Center Service Representative I is responsible for a successful completion of the Member Servi...Show moreLast updated: 1 day ago
    • Promoted
    Sr. Customer Service - Product Management - Bilingual Mandarin

    Sr. Customer Service - Product Management - Bilingual Mandarin

    Excelsior Nutrition IncAnaheim, CA, US
    Full-time
    Long Term Disability Insurance.The Product Development Coordinator / Customer Service Representative performs various projects duties supporting the document issuing processes.This includes creatin...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Representative II (Dispatch)

    Customer Service Representative II (Dispatch)

    Fortis Fire & Safety Inc.Orange, CA, US
    Full-time
    At VFS, A Fortis Fire & Safety Brand, we provide industry-leading fire protection services across the United States.Our ever-growing footprint can be seen in California, Florida, North Carolina...Show moreLast updated: 30+ days ago