Portuguese Speaking Customer Service for Retail industry

Portuguese Speaking Customer Service Professional

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in various countries, and we are excited to announce an opportunity for a Portuguese Speaking Customer Service professional in the retail industry. At Patrique Mercier Recruitment, we specialize in a broad range of industries, including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our commitment to matching the best candidates with the right employers ensures that your skills will be aligned with an organization that values your contributions. As a Portuguese Speaking Customer Service representative, you will be instrumental in delivering exceptional service to customers and acting as the vital link between our clients and their customers. This role offers a unique chance to grow in a dynamic environment while using your language skills and expertise to make a difference in customer experiences. If you are passionate about customer service and eager to join a global team, we encourage you to apply and see how Patrique Mercier Recruitment can help you find your dream job abroad.

Responsibilities

• Provide high-quality customer service in Portuguese and assist customers with inquiries and issues related to retail products.
• Resolve customer complaints effectively and in a timely manner, ensuring customer satisfaction and loyalty.
• Work collaboratively with team members to meet daily targets and contribute to a positive work environment.
• Utilize customer service software to document interactions and maintain accurate records of customer inquiries and resolutions.
• Proactively identify customer needs and offer appropriate solutions to enhance their retail experience.
• Participate in training sessions and workshops to stay updated on product knowledge and customer service best practices.
• Engage with customers via various channels, including phone, email, and social media, while maintaining professionalism.