Senior CX/UX Research Consultant - Remote

Senior CX / UX Research Consultant - Remote or Hybrid R0040451

As a Sr. CX / UX Researcher , you will join the User Experience department of Wolters Kluwer's Digital Experience Group. In this role, you will be part of a passionate and experienced User Experience Team.

Together with colleagues in other disciplines, you will be responsible for the success of a product portfolio. You represent the customer, investigating their needs in the short and long term to elevate the product offering.

As a senior member of this team, you will be responsible for the necessary data for decision-making regarding products and will lead the team through the entire process of developing innovative digital products, using proven research methodologies.

This is done in accordance with the principles of Design Thinking and Lean Startup in a corporate environment.

Do you have a practical approach? Do you possess the skills to apply the most suitable UX research methods to validate hypotheses covering all areas of innovation at various maturity levels?

Can you translate raw information into insights for the team to collaboratively develop product improvements and innovative proposals that create value for customers and promote company growth?

Then, this role is perfect for you!

This is can be a remote or hybrid role reporting to the Manager of UX Research (NLD) and under the leadership of the Director, CX / UX Research (USA) . #Remote #LI-Hybrid

Required Job Qualifications (Minimum) :

Experience : Minimum 3 years of professional experience as a UX Researcher

User-centered mindset

Solid knowledge of exploratory and evaluative methods for user research

Combination of creativity with technical affinity

Working with partners and stakeholders to promote collaboration and alignment

Analytical mind, capable of extracting insights and visions from multiple and complex data sources

Must be legally authorized to work in the USA.

Other Qualifications (preferences) :

Experience : Minimum 3 years of professional experience as a UX Researcher in a product innovation or R&D environment

High degree of organization, individual initiative, and personal responsibility

Education : Bachelors Degree

Essential Responsibilities :

As a CX / UX Researcher for our central digital research product Wolters Kluwer Online (WKO), you are responsible for making customer needs transparent to identify innovation opportunities.

Leading research activities during the Design Thinking and Lean Startup phases of the innovation process for the advancement of digital products.

Creating research plans for conducting experiments and / or research projects with Wolters Kluwer customers.

Conducting research to understand the context in which the customer works, identifying Jobs-To-Be-Done, and validating customer needs, value propositions, and product and interaction design.

Linking insights from quantitative user data with insights from qualitative research to achieve product improvements.

Supporting the development of digital, user-centered concepts.

Testing concepts and critical hypotheses to develop a product proposal and a market-ready product beta or Minimum Viable Product.

Additional Information :

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including : Medical, Dental, & Vision Plans , 401(k) , FSA / HSA , Commuter Benefits , Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave .

Full details of our benefits are available -

Wolters Kluwer (EURONEXT : WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors.

We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide.

We are headquartered in Alphen aan den Rijn, the Netherlands.

Ranked by Forbes Magazine as among America’s Best Large Employers for 2022 - #84 .

Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023

CEO Nancy McKinstry ranked 16th by Harvard Business Review of the best performing CEOs in the World.

WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023 .

Diversity Matters

Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy.

As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018.

In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index.

Wolters Kluwer and all of our subsidiaries, divisions and customer / departments is an Equal Opportunity / Affirmative Action employer.

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job.

They’re not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time.

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer / business units is an Equal Opportunity / Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.