Senior Program Manager - Community

Senior Community Program Manager

We're looking for a Senior Community Program Manager to lead strategic initiatives that strengthen how our global customer and internal communities connect, learn, and grow together. In this role, you'll oversee the planning and delivery of programs that empower customers to self-serve, share expertise, and engage meaningfully across digital and in-person spaces.

You'll partner closely with Product, Customer Success, Marketing, and Data teams to align community strategy with business goals, deliver measurable outcomes, and foster a culture of collaboration and customer advocacy.

This role requires a balance of strategic vision, operational discipline, and strong relationship-building skills. Location is flexible.

Responsibilities

Program Strategy & Leadership

• Design, launch, and manage large-scale community programs that drive customer engagement, product adoption, and retention
• Translate strategic objectives into actionable roadmaps and measurable outcomes
• Oversee the lifecycle of programsfrom concept through delivery and iterationensuring they meet scope, budget, and impact targets
• Partner with analytics teams to define KPIs and success metrics that demonstrate community and business value
• Drive a culture of experimentation and continuous improvement across community initiatives

Stakeholder Collaboration

Operational Excellence

Community Engagement & Enablement

Leadership & Mentorship

Minimum Qualifications

The Ideal Candidate