General Manager / Operating Partner

Position : General Manager / Operating Partner

Immediate Supervisor : Market Supervisor / Multi-Unit Supervisor

Status : Exempt

Position Summary : This position is the highest management position at the drive-in and is responsible for leading and managing the drive-in's operations and employees.

Essential Job Duties :

• Recruit, interview, hire, onboard, train, manage, direct, coach, lead, schedule, assign, discipline, and terminate the drive-in's assistant managers and employees
• Manage drive-in employees' compensation levels pursuant to company guidelines
• Supervise, lead, and manage all aspects of drive-in operations to provide an optimal guest experience
• Manage opening and / or closing duties
• Handle and properly escalate guest issues / concerns
• Handle and properly escalate employee issues / concerns
• Manage, plan, forecast, and adjust the drive-in's food, labor, paper, and inventory to maximize cost-control, operational efficiency, quality standards, and customer service
• Lead regular team meetings to ensure employees are focused on operational standards and guest service
• Manage and maintain all drive-in recordkeeping
• Prepare and maintain all necessary operational reports
• Develop, implement, and manage action plans regarding local marketing and business performance
• Ensure proper maintenance of drive-in and equipment
• Supervise and manage vendor performance
• Comply with and enforce all company policies, procedures, and operational standards
• Ensure compliance with all applicable federal, state, and local laws
• Manage regular cleaning and sanitation duties pursuant to operational standards
• Regular attendance

ADDITIONAL DUTIES :

Time / Shift Expectations : Minimum of 50 hours per week; irregular hours; nights; weekends; and holidays

Qualifications and Job Requirements :

Required – High school diploma or equivalentPreferred – Advanced studies in business, restaurant management, or related fields

At least three years of restaurant management experience (QSR preferred)Experience running a restaurant shift without supervisionExperience recruiting, interviewing, hiring, and managing employees

Knowledge of federal, state, and local labor and employment laws (e.g., wage and hour laws; EEO laws, etc.)Knowledge of federal, state, and local health and safety laws and regulationsBasic computer, math, accounting, and reading skillsEffective verbal and written communication skillsProblem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills

Work Environment : Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions

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