Collections Representative (Call Center)

Collections Representative (Call Center) - 100% REMOTE We are actively seeking experienced and professional Call Center Collections Representatives to join our growing team in Phoenix, AZ. If you're driven, reliable, and thrive in a fast-paced, performance-based environment, we want to hear from you. To apply, send resume to : recruiting@millgroupusa.com Key Responsibilities : Collect on delinquent consumer accounts Maintain accurate and timely records of all customer interactions Work in a metrics-driven environment and consistently meet performance goals Exhibit professionalism and maturity in all interactions Assist customers by resolving payment issues, setting up payment plans, and negotiating settlements Multitask across multiple systems and communication channels Requirements : Call center experience (inbound / outbound) is required 2+ years of consumer debt collections experience Proven experience working delinquent accounts Demonstrated success in performance metrics environments Ability to multitask and solve problems independently High School Diploma or GED required MS Word and Excel Auto-dialer experience strongly preferred Must be able to work onsite Training will be 4 weeks of 7-4 pm, and schedule will be between the hours of 8-7 pm. Saturdays are mandatory.