Customer Adoption Specialist

Position Overview

Come join the Autodesk Tandem team and be part of a startup-like environment with a big impact on a brand-new product at the forefront of innovative new technology! Our mission is to create Digital Twin technology and solutions that help people imagine, create, and transform how buildings are designed, built, and operated.

Autodesk is hiring a Customer Adoption Specialist who has extensive experience with building automation systems and / or building management systems.

You will report to the Sr. Manager of Customer Success in a remote or hybrid environment.

To be successful in this role you need to be passionate about AEC-O and the transformation that Digital Twin technologies will bring to the industry.

You are an advocate for customer needs and have the desire to build product and technology awareness among customers, partners, and team members.

Responsibilities

Establish relationships with our customers and ensure their success in the onboarding, implementation, and adoption of Autodesk Tandem

Learn and understand customer workflows and help customers adapt them to leverage Autodesk Tandem

Develop Customer Success plans and execute adoption strategies to expand Autodesk Tandem usage

Design innovative ways to engage with customers using a variety of platforms to drive adoption

Create and deliver a variety of content and training materials to customers both online and in person

Partner and collaborate with internal subject matter experts, marketing, and product teams to translate customer challenges into well-articulated published workflow solutions and best practices

Help drive long-term success by working with customers to accelerate their business goals and drive adoption by improving business processes, maximizing technology investment, and demonstrating the benefits of process change

Qualifications

5+ years experience in customer implementation, support, or equivalent

Experience in Building Management Systems (BMS) or Building Automation Systems (BAS)

Experience in Smart Building Technology Implementation or Systems Integrations

Experience working with facility Owners or Operations teams including relationship management and project delivery practices

Comprehensive knowledge of the built asset lifecycle and BIM

Experience assisting customers and teammates through chat, email, and interactive support

Experience presenting and engaging with both internal and external stakeholders

Define and educate customers on complex workflows coherently in a live or virtual audience

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About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies.

We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all.

Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work.

Learn more about our benefits in the U.S. by visiting

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $107,700 and $174,240.

Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Equal Employment Opportunity