On Call/ Event Service Staff

On-Call/Event Service Staff

Position Summary

The On-Call/Event Service Staff is a key member of the service team responsible for delivering exceptional guest experiences during private events, member functions, and special gatherings at Common House. This flexible, hospitality-driven role requires professionalism, adaptability, and a passion for creating warm, welcoming environments. Whether assisting with an intimate dinner or a large-scale celebration, the Event Service Staff ensures that service is attentive, seamless, and reflective of the Common House standard.

Core Responsibilities

Guest Experience & Service Excellence

• Provide warm, efficient, and thoughtful service to all guests, ensuring an outstanding dining and event experience.
• Anticipate and respond to guest needs in a prompt and professional manner.
• Greet and interact with members and non-members in a friendly, polished, and engaging way.
• Escort guests as needed and maintain awareness of event flow and guest satisfaction throughout the experience.
• Ensure proper handling of intoxicated guests and report any concerns to management in compliance with liquor license requirements.
• Represent the brand and values of Common House at all times with a positive, solution-oriented attitude.
  

Event Execution

• Assist in setting, resetting, and clearing tables before, during, and after service according to Common House standards.
• Support a variety of service formats, including plated dinners, buffets, passed hors d'oeuvres, and cocktail-style receptions.
• Participate in the full setup and breakdown of the event, including furniture arrangement, place settings, décor installation, and cleanup.
• Maintain cleanliness and organization in dining, service, and staging areas during and after events.

Product Knowledge

• Demonstrate strong knowledge of classic and contemporary cocktail recipes to ensure consistent beverage quality.
• Maintain up-to-date knowledge of the food and beverage menus, including ingredients, allergens, preparation methods, and local sourcing.
• Provide accurate descriptions of food and beverage items and offer appropriate suggestions when asked.
• Stay informed on VIP guests, member preferences, and special service notes relevant to each event.
• Stay informed of all beverage changes, 86'd items, and seasonal offerings.

Communication & Team Collaboration

• Communicate clearly with the management team and fellow service staff regarding inventory, guest needs, and operational updates.
• Participate in regular service and product knowledge training sessions.
• Support a team-oriented atmosphere by assisting colleagues and contributing to a smooth flow of service during events.

Operational & Sidework Duties

• Follow all assigned opening, shift, and closing checklists to ensure readiness and smooth execution of events.
• Polish and restock silverware, glassware, and other service ware as needed throughout the shift.
• Maintain side stations, beverage stations, and service tools to appropriate par levels.
• Pre-bus, bus, and reset tables with precision and efficiency.
• Serve water and beverages continuously and refill as needed without prompting.
• Follow Common House's order of service protocol and escalate guest concerns to management as needed.

Required Knowledge, Skills & Abilities

• Exceptional customer service and interpersonal skills.
• Strong communication skills with the ability to handle guest interactions with discretion, tact, and diplomacy. Proficiency in beverage preparation, including cocktails, beer, and wine service.
• Familiarity with high-volume service environments and strong multitasking abilities.
• Excellent interpersonal and communication skills with a focus on hospitality.
• Ability to handle high-pressure situations with composure and efficiency.
• Ability to remain composed and professional in high-pressure, fast-paced environments.
• Basic proficiency with POS systems and ability to follow event service timelines.
• Professional appearance and demeanor appropriate for high-end member events.

Qualifications

• Flexibility to work evenings, weekends, and holidays based on event schedules.
• Physical ability to stand, walk, lift (up to 25 lbs), bend, and carry throughout long shifts in a busy environment.

Compliance & Cleanliness

• Adhere to all sanitation, food safety, and workplace safety protocols in line with OSHA and company policies.
• Follow all liquor license laws and Common House procedures regarding responsible alcohol service.
• Use cleaning supplies and chemicals safely to maintain clean workspaces and guest areas at all times.
• Ensure compliance with all ABC (Alcoholic Beverage Control) laws and uphold these standards among fellow staff.

Additional Expectations

• Arrive on time and in proper uniform with a neat and professional appearance.
  Attend all scheduled pre-shift briefings, training sessions, and meetings as required.
• Remain on-site and available during assigned shifts unless released by a manager.
• Maintain familiarity with Common House services, amenities, and emergency procedures.
• Commitment to company policies and procedures, including emergency protocols, liquor licensing regulations, and food safety standards.
• Flexibility to work irregular hours, including evenings, weekends, and holidays based on event scheduling.
  Ability to work independently with minimal supervision while upholding high service standards.

Common House is an equal-opportunity employer and is committed to fostering a supportive and inclusive environment for all team members and guests.