Client Experience Coordinator

Concierge And Administrative Support

We are passionate about what we do, the services we provide, and the clients we serve. If you're looking for an opportunity to join a company that values collaboration, innovation, and dedication, we're the right place for you.

Provides a high level of concierge service and administrative support to internal and external clients. Maintains resolution center appearance and provides base-level case support; assists the manager, client experience in supporting multiple resolution centers.

Responsibilities

What you will do

• Provides professional concierge-level client services (e.g., client and neutral check-in, room assignments, front desk logistics, and responsibilities). Assists in the moderation of hybrid hearings, answers rollover calls and routes inquiries as appropriate.
• Coordinates hybrid hearings (e.g., logging conference rooms, panelists and clients into online sessions). Supports all clients with technological needs, addresses assistance requests and troubleshoots inquiries throughout the day. Liaises with the IT department for tech support and logistics.
• Performs administrative tasks, prepares and distributes mail, maintains document retention, and ensures supplies are available for internal and external clients as necessary. Assists on additional projects and participates in committees as designated by their manager. Provides touchpoints to clients as instructed by management to ensure that their local resolution center ("RC") is prepared to satisfy the clients' needs.
• Coordinates food and beverage service (e.g., cafs, snacks, and beverages), restocks, cleans, and oversees the set-up and breakdown of lunch buffets.
• Maintains facilities, including liaising with building management, security and janitorial staff. Partners with management to address facility issues including but not limited to repair requests.
• Assists management with addressing safety plans and evacuation procedures. Contacts the HR department, in partnership with management to seek clarification on any of JAMS workplace safety practices. Provides support to assigned resolution center and serves as a resource to client experience team.

Qualifications