Product Technical Manager (PTM)

Product Technical Manager

Bear River Associates is seeking a highly skilled Product Technical Manager to lead the technical delivery, compliance, project management, and client success for our Integrated Tracking System (ITS) and Digital Mail Modernization (DMM) solution. This on-site, full-time role requires a motivated leader with expertise in IT systems, strong client relationship-building skills, the ability to manage complex projects in a secure Government environment, and a strong background in application management and system administration. A significant portion of this role will focus on the management, security, and optimization of SQL database systems, as well as the overall health and performance of the ITS / DMM application. This position includes paid time off and full benefits.

Key Responsibilities :

• Serve as the on-site lead for all ITS / DMM technical operations and project delivery, with a particular emphasis on SQL database-related tasks and the overall application lifecycle.
• Lead project management activities : scheduling, task tracking, and risk mitigation, specifically for SQL database development and maintenance projects and application upgrades and enhancements.
• Provide hands-on IT systems support including upgrades, troubleshooting, integration, and configuration, with a strong emphasis on SQL database-related issues and application-specific system administration tasks.
• Manage Defense Security Officer (DSO) responsibilities for Bear River in coordination with DoD stakeholders.
• Maintain proactive client communication, end user training, resolve issues, and foster strong long-term relationships.
• Ensure full compliance with cybersecurity requirements, including NIST SP 800-171, DFARS, and DISA STIGs. This includes ensuring the security of all SQL database systems and data as well as the security configuration of the ITS / DMM application.
• Document system configurations, changes, and standard operating procedures (SOPs). This includes documenting all SQL database configurations, security settings, and maintenance procedures as well as application-specific configuration settings and troubleshooting steps.
• Support government audits, system authority to operate (ATO) maintenance, and lifecycle planning. This includes providing SQL database expertise and documentation to support the ATO process and ensuring the ITS / DMM application meets all security and compliance requirements.
• Design, develop, and maintain SQL databases to support the ITS / DMM solution, ensuring data integrity, performance, and security.
• Develop and maintain stored procedures, triggers, and functions to automate data processing and enhance database functionality.
• Monitor SQL database performance and identify areas for optimization.
• Implement and maintain database security measures, including user access controls, data encryption, and auditing.
• Troubleshoot and resolve SQL database-related issues in a timely manner.
• Manage the configuration and maintenance of the ITS / DMM application, including user access control, system settings, and integration with other systems.
• Perform system administration tasks related to the ITS / DMM application, such as monitoring system performance, troubleshooting issues, and applying security patches.
• Coordinate with vendors and internal teams to ensure the stability and security of the ITS / DMM application.
• Participate in the planning and execution of application upgrades and enhancements.

Required Qualifications :

If interested in more information or to schedule an appointment for a discussion on this role, please email Chris Bucher with your current resume and contact info.