Consumer Loan Servicing Specialist

Job Title The Consumer Loan Servicing Specialist will perform a variety of clerical duties in conjunction with optional product refunds. Varieties include monitoring the shared mailbox, completing outgoing calls to providers of optional products, ensuring compliance with state regulations, working exception processes to ensure timeliness of refunds to customers.

Responsibilities :

Performs a variety of clerical duties in conjunction with consumer loan servicing.

Maintains loan files and records and prepares various reports.

Enters customer payments into the computer to ensure proper documentation, regulatory compliance, and company policies.

Posts loan or tax payments to accounts. Processes payoffs. Activates Automated Clearing House (ACH) per customer requests.

Makes account corrections to personal customer information such as address. Boards loans to the system.

Research customer requests such as copies of payments, and correcting entries.

Basic Qualifications :

High school diploma or equivalent.

Typically, five or more years of related experience.

Preferred Skills / Experience :

Basic reading, writing, mathematical and calculator skills.

Effective verbal and written communication skills.

Proven customer service skills.

Ability to identify and resolve exceptions and to interpret data.

Proficient computer navigation skills using a variety of software packages including Microsoft Office applications.

The role offers a hybrid / flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

Benefits :

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours) :

Healthcare (medical, dental, vision)

Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave

401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

Pay Range : $20.00 - $26.39