Director, Strategic Customer Success

Director of Customer Success, Strategic Global Accounts

A Director of Customer Success, Strategic Global Accounts will lead the development and execution of the overall customer success strategy across a large portfolio of customers. In this role, you will focus on ensuring customer value realization, driving engagement, and enhancing customer satisfaction. While you will play a supportive role in the renewal process, the primary emphasis is on guiding and coaching Customer Success Managers to deliver exceptional customer outcomes. You will collaborate closely with sales directors, global CSM directors, and VPs to support renewals and expansion opportunities, contributing to the achievement of best-in-class gross and net retention targets.

Who you're committed to being :

• You enjoy learning and are open to new ways of doing things.
• You are not afraid to be yourself, experiment, make mistakes and learn from them, ask questions, or voice your concerns.
• When communicating you are self-aware, insightful, and proactive.
• You are a team member first and individual contributor second. You are aware that high-performing teams are only as strong as their weakest link.
• You believe in continuous improvement and request frequent feedback from others.

What you'll do :

Experience you'll bring :

Requirements :

Why you'll love working here :

We're a blended workplace, where team members work...