Lead Support Services Technician

Lead Support Services Technician

Butterworth Hospital 100 Michigan St Grand Rapids and Blodgett Hospital 1840 Wealthy St SE Grand Rapids

Schedule : Full-time Variable 3 : 00 p.m. 8 : 00 p.m. and Monday- Friday and Every Other Weekend.

Job Summary

Team members working in this role will need to display the flexibility to work in two or more work locations and in two or more department roles as assigned by leadership. Department roles included in this job description are Environmental Services Tech, Nutrition Services Tech, Patient Transport, and Supply Chain Material Coordinator and Receptionist. Position to be defined by the department as needed. Based on the assignment, individual must meet the specific requirements of the job profile they are fulfilling. Maintains shift accountability for Support Services team member job duties in a cost effective and efficient manner. Assists the leader in coordinating and facilitating the daily operations. Addresses any concerns or issues pertaining to customer and employee relations. Responsible for making sure all daily tasks are completed. Responsible for conducting quality audit inspections with employees. Assists the team in training, scheduling, and workflow. Directs and maintains accountability for complex, multi-faceted programs. Provides administrative support through the appropriate use of software and / or other tools. Acts as a subject matter expert and resource for others on the team.

Essential Functions

• Work as a team member helping others to contribute to the overall success of Corewell Health. Refer to the job profile of the duties being performed.
• Completes special projects as assigned, with specific direction.
• Assumes ownership of various daily operations and initiatives including team member schedules / assignments, quality assurance, policy and procedure and regulatory compliance.
• Communicates effectively with all hospital staff, visitors, patients / residents to ensure the highest level of customer service and care for our patients / residents including greeting and supporting hospital navigation.
• Assists in the development / data collection / analysis / action plan related to area of responsibility.
• Acts on behalf of the upline assisting in resolving work-related issues, otherwise reporting issues to upline.
• Navigate between campuses to support operations as needed
• Communicates and collaborates with other members of the team and across departments in order to ensure continuity and coordination of services.

Qualifications

Required

Preferred

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health Cares For You

Comprehensive benefits package to meet your financial, health, and work / life balance goals.

On-demand pay program powered by Payactiv

Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

Optional identity theft protection, home and auto insurance, pet insurance

Traditional and Roth retirement options with service contribution and match savings

Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Butterworth Hospital - 100 Michigan St - Grand Rapids

Department Name

Support Services Resource Pool - GR

Employment Type

Full time

Shift

Weekly Scheduled Hours

40

Hours of Work

3 : 00 p.m. - 8 : 00 p.m.

Days Worked

Variable Days

Weekend Frequency

Every other weekend