Senior Technology Services Lead

Overview

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. This job is in Charlotte, NC.

Join us to build a successful career with opportunities to learn, grow, and make an impact.

Responsibilities

• Lead a team to develop best practices and set operational standards, including planning, design, and implementation of complex solutions.
• Apply knowledge of technology and communicate technology solutions across audiences including technical staff, management, business executives, senior executives, and vendors.
• Provide coaching, mentoring, feedback, and career development to team members; direct team activities and adhere to defined practices and policies to achieve results.
• Vaulting Services Operational leadership for the bank\'s critical services, including CyberArk and Secrets Vault, to ensure compliance with GIS Identity Access Management Policy and related SIAIs for Enterprise Critical Infrastructure Service (ECI) and Application Service Accounts (PCS).
• Address defect, incident, problem, and change activities; lead release activities and develop reliable, repeatable solutions to technology issues.
• Manage stability, resiliency, reliability, and performance of supported systems; provide escalation support for high-priority incidents or consulting engagements.
• Mentor staff, provide technical leadership, participate in resource interviews and onboarding processes.
• Ensure alerts, monitoring, dashboards, and processes are established for new projects and initiatives; perform access reviews and compliance activities.
• Support change implementations and proactively identify potential issues arising from changes.

Managerial Responsibilities

This position may include responsibilities for managing associates. In addition to role-specific duties, managers at this level demonstrate the following :

Required Qualifications

Desired Qualifications

Skills

Shift

1st shift (United States of America)

Hours Per Week

40

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Banking

Charlotte, NC

$190,000 - $210,000

3 weeks ago

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