Customer Service / Dispatcher

Customer Service / Dispatcher

At Howald Heating, Air Conditioning and Plumbing, we're more than just a workplace. We're a family. As a family-owned and operated business with decades of experience in the industry, we take pride in creating a supportive, fun, and welcoming environment where people love to come to work.

We are currently looking to add a Customer Service / Dispatcher to our Team!

Job Summary : Taking inbound calls and making outbound calls while assisting customers with scheduling and general inquiries. Maintaining the HVAC Technicians' and Plumbers' daily schedules and dispatching as appointments are completed. Schedule return trips with customers for parts, etc. Maintains customer database with current information. Clear and concise communications with department managers and employees, including keeping customers updated on company schedule and requested lead-times. This position also sells maintenance agreements over the phone.

Pay : - $18.00 / hr.-$26.00 / hr.-Depending on Experience (Additional Spiff Opportunities)

Work Hours : Monday-Friday, 7 : 30am - 5pm (staggered start / end times, but availability needed)

Benefits :

• Health Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account
• Simple IRA matching (401k)
• Company Paid Life Insurance
• Company Paid Short-Term Disability
• Options for Long-Term Disability
• Options for Supplemental Insurance
• PTO
• 2 personal Days
• Paid Holidays
• Referral program
• Weekly Spiff Opportunities
• Annual Bonus program

Requirements :

Qualifications Desired :

service, service dispatcher, dispatcher, customer service, scheduling, appointment scheduler, customer rep, admin, administrative assistant, administrative person, receptionist, hvac dispatcher, dispatch, technical, green company, team, coordinator, service coordinator, call scheduler, answer phones, service customers, team coordinator