Commercial Auto Customer Service Representative

Customer Service Representative

The Customer Service Representative for the Commercial Auto team is responsible for assisting agents with inquiries regarding their policies, including status updates, billing issues, pending changes, binding policies, and more.

Essential Job Duties and Responsibilities

• Handle incoming calls, chats, and emails regarding policy questions and changes.
• Researches, responds to, and resolves customer issues with accurate information in a timely fashion.
• Retrieves information from company systems (based on customer inquiry) and communicates information back to the customer in a clear and educated manner.
• Maintain detailed and accurate records of all client interactions using the agency management system (ImageRight).
• Work closely with underwriters, producers, and carriers to ensure seamless service.
• Experience working and interacting with across multiple departments, businesses, and companies.
• Maintain up-to-date knowledge of carrier guidelines as well as our products, services and current company promotions.
• Responsible for binding new incoming policies

Basic and Preferred Qualifications (Education and Experience)

Minimum Job Skills, Abilities, and Qualifications

Benefits :

Pay Range

$19 -$22 and will depend on several factors including geographical location, relevant experience, skills and knowledge pertaining to this role and industry.

The Amynta Group (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and / or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.