Platform Growth Lead

About Us :

At Parafin, we're on a mission to grow small businesses.

Small businesses are the backbone of our economy, but traditional banks often don't have their backs. We build tech that makes it simple for small businesses to access the financial tools they need through the platforms they already sell on.

We partner with companies like DoorDash, Amazon, Worldpay, and Mindbody to offer fast and flexible funding, spend management, and savings tools to their small business users via a simple integration. Parafin takes on all the complexity of capital markets, underwriting, servicing, compliance, and customer service for our partners.

We're a tight-knit team of innovators hailing from Stripe, Square, Plaid, Coinbase, Robinhood, CERN, and more - all united by a passion for building tools that help small businesses succeed. Parafin is backed by prominent venture capitalists including GIC, Notable Capital, Redpoint Ventures, Ribbit Capital, and Thrive Capital. Parafin is a Series C company, and we have raised more than $194M in equity and $340M in debt facilities.

Join us in creating a future where every small business has the financial tools they need.

About the Position

We are looking for a Platform Growth Lead to launch and grow our expanding roster of platform partners. This is an existing business account management role spanning a wide variety of B2B verticals. This role will also work cross-functionally with product, engineering, and marketing teams to drive outcomes for your accounts.

You will directly contribute to the growth of the small businesses our platform partners serve and be a critical member of a pod managing some of Parafin's most strategic accounts. If you enjoy working on products that help small businesses and thrive on creating win-win-win solutions for partners / merchants / Parafin, come join us!

What You'll Be Doing :

• Lead the post-sale onboarding, engagement, retention, and growth of strategic platform customers
• Drive expansion within accounts in the form of increasing loan origination and product expansion - identify new strategic opportunities to improve marketing, drive new product adoption and integration, and unlock incremental user segments to help partners grow.
• Drive overall account health, including capital origination performance, product adoption, and customer satisfaction.
• Closely monitor KPIs for your set of accounts and conduct preliminary diagnosis on issues that may impact growth and account health. You will coordinate with internal teams and partners to help growth stay on track.
• Support or lead quarterly business reviews and influence partners to prioritize and pursue key growth, GTM, and new product initiatives.
• Share customer feedback and insights with Product, Engineering, Support, and Platform Partnerships to empower and inform improvements to the Parafin partner experience

What We're Searching For :

We Prefer If You Have :

What We Offer

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us.