HR Generalist

Job Description

Job Description

Description : About Us :

Service Pros Installation Group is a family-owned business, headquartered in Charlotte, NC; committed to utilizing our resources to positively impact those we serve, putting the needs of our coworkers and customers ahead of our own. Service Pros Installation Group works as an exclusive flooring installation provider for Lowe’s Home Improvement. We have workrooms across the Southeast, Northeast, and Midwest.

Our Mission

We provide exceptional customer experiences through our passion for serving others.

Our Vision

We strive to improve the lives of our employees, customers, and contractors in the communities we serve every day.

Our Values

Stewardship

People

Integrity

Growth

Summary

The HR Generalist supports the Human Resources department by administering day-to-day HR operations and providing guidance to employees and managers. This role is responsible for assisting with employee relations, benefits administration, compliance, onboarding, and HR recordkeeping. The HR Generalist ensures that HR policies and programs are implemented consistently and effectively, contributing to a positive, complaint, and high-performing workplace culture.

Essential Duties and Responsibilities

1. Serve as a point of contact for employee inquiries regarding HR policies, benefits, and procedures.

2. Maintain employee files and HR records in compliance with company policy and federal, state, and local laws.

3. Support the administration of employee benefits, including enrollments, changes, terminations, and employee education.

4. Process and track leave of absence request (FMLA, ADA, personal leave) ensuring compliance and accurate documentation.

5. Process and track Workers Compensation data.

6. Ensure GL alignment within the HRIS.

7. Coordinate with Talent to facilitate new hire onboarding, including background checks, orientation, and benefits enrollment.

8. Assist with recruitment processes such as posting jobs, scheduling interviews, and coordinating candidate communications.

9. Ensure timely and accurate data entry in HRIS and run reports as requested.

10. Service as a backup to the Payroll Specialist, assisting with payroll processing, reconciliations, and verification of employee hours and pay changes when needed.

11. Assist in developing and implementing HR policies and procedures.

12. Support training initiatives and compliance programs, ensuring accurate completion and tracking.

13. Prepare and distribute HR communications, memos, and reports as needed.

14. Assist with employee engagement

15. Other duties as assigned.

Requirements : Qualifications

• Education - Bachelor’s degree in education, Human Resources, Business Administration, or a related field preferred equivalent work experience accepted. Five to seven years of experience in a generalist or HR support role required.
• Analytical and Reasoning Skills- Strategic thinking, analysis, problem solving, negotiation, and project management skills. Knowledge – working knowledge of employment laws and HR best practices. Experience with HRIS systems and HR documentation standards required.
• Communication Skills – Strong verbal and written communication skills; able to communicate professionally across all levels of the organization.
• Customer Service – Demonstrates responsiveness and professionalism in supporting employees and managers.
• Technical Skills- Skill at the intermediate level with Microsoft Office 365 and other software systems necessary to complete work. Working knowledge of HRIS software, Paylocity preferred but not required.
• Interpersonal Skills - High level of interpersonal skills to handle sensitive situations and maintain confidential information.
• Confidentiality – proven ability to handle sensitive employee and company information with discretion and professionalism.
• Language Skills – Ability to read and comprehend simple instructions, correspondence, and memos. Ability to write letters and prepare other documents as needed. Proofreads work.
• Ability to work independently and as part of a team.
• Attention to Detail - Ability to meet deadlines with accuracy and cope with multiple tasks or projects simultaneously.
• Vision – Ability to view documents, multiple screens, and read handwritten documents.