Position: REMOTE - Client Service Associate
Status: Full-Time Hourly (40 hours)
Hours: Contract Position, 5 days per week, from 9am-6pm EDT with one-hour lunch
* Phenomenal customer service, written, and verbal communication skills*
ABOUT THE ORGANIZATION:
This is a temporary, REMOTE – Client Service Associate opportunity with the possibility of becoming a permanent position based on business needs. The Client Service Associate plays a pivotal role in providing fast, friendly support to clients. This role is essential as it serves as the primary point of contact for clients, ensuring their inquiries and problems are addressed promptly and effectively. The Client Service Associate acts as an advocate for our clients, connecting them with the necessary resources and providing valuable feedback to improve our products and services.
Note:
This is not a call center position. On an average day, you will have approximately 20 calls. The majority of communication between the Client Service Associate and the client is done through email or chat.
COMPENSATION & BENEFITS:
ESSENTIAL FUNCTIONS and RESPONSIBILITIES:
EXPERIENCE AND REQUIRED QUALIFICATIONS
PHYSICAL DEMANDS
GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position.
Client Service Associate • Charlotte, NC
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