Commercial Lines Account Manager - Producer Operations Team (Fully Remote)

Overview

Commercial Lines Account Manager (Fully Remote) at Insurance Office of America. Manage an assigned book of business, ensure account retention, support new business, and coordinate day-to-day administrative and customer service activities.

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolve complex issues, and ensure no errors or omissions.
• Maintain technical competence and industry expertise.
• Direct the daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals; conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor accounts receivable, take action on delinquent accounts, and collect outstanding balances.
• Maintain agency management systems and carrier / vendor platforms, ensuring data accuracy and completeness.
• Monitor and maintain activity / suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload status and issues.
• Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve individual and team performance.
• Demonstrate integrity and leadership aligned with IOA values.

Ideal Candidate Qualifications

What We Offer

What To Expect (Application Process)

Salary Range

The expected pay range for this position is $70,000.00 - $90,000.00 per year, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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