Customer Service Representative

Job Description

Job Description

FYZICAL, the leading physical therapy company in the country, has a Client Care Specialist opening in Bowie, Maryland.

The Client Care Specialist is the first and last person clients see when they enter, making this role critical for daily operations. Ideally, the Client Care Specialist is bilingual in Spanish and English.

Come be a part of a team that helps people get back to what they love doing!

Responsibilities

The responsibilities include :

Gather patient data, schedule appointments, insurance verifications, track patient referrals, coordinate evaluations and reevaluations, and process cancellations and no show requests.

Build and maintain a log of all reports sent to doctors

Collect all payments, complete insurance authorization, and follow up on insurance verification

Send benefits paperwork to billing companies

Fax reports to physicians

Communicate with the office manager and clinicians about scheduling and patient arrival

Required Skills

Required skills :

Valid driver's license and reliable transportation

High school graduate or GED equivalent

Great communicator and multitasker, detail-oriented

Positive attitude, good work ethic, integrity, and empathy toward people that are in pain

Great demeanor, strong integrity, and compassion