Billing Clerk with Collections experience

ABOUT THE OPPORTUNITY

Professional Tree Care Co. is seeking an experienced collections professional with billing and basic accounting experience to work in our corporate headquarters near the Berkeley Bowl West. The right person for this position will blend assertiveness with compassion and ethical integrity. They will have a great memory for names, figures, and be able to remember each client's relationship to our staff and company.

ABOUT THE COMPANY

Since 1980, The Professional Tree Care Company has been trusted for tree services throughout Northern California. Based in Berkeley, CA, we service commercial, residential, and public works projects from Mendocino to Monterey, and from San Francisco to Sacramento.

What makes us unique? We recycle 100% of material removed from job sites at our own Green Waste Recycle Yard, custom mill logs and create organic mulch - and (soon) electricity - from the wood chips. We also have the staff, equipment, resources, and experience to perform tree services at any scale.

Are you seeking stability? We celebrated our 45th anniversary this year. Many of our managers have been with us 10+ years; some over 20. We like to hire folks who seek a work home; people eager to work hard, learn, and make friends along the way.

WHY YOU'RE SUCH A GREAT FIT FOR THIS ROLE

• / - 1 year of experience doing billing / invoicing and collections
• Skilled using software such as Sage, QuickBooks, and MS Suite, especially Excel
• Great written since much of your work is via email. (Yes, a cover letter is recommended.)
• Great verbal communications skills. You adjust your tone, approach, and tactics as situations require
• You're persistent and resilient. Your follow-through even after setbacks
• You're highly ethical. You adhere to regulations and have a strong moral compass
• You're able to prioritize tasks, meet deadlines, and will let your peers know when you need assistance or have ample time to lend a hand
• You're authorized to work in the U.S. without sponsorship
• You have a clean criminal history

ESSENTIAL FUNCTIONS

• Serve as the company's point-person for all invoice creation and delinquent accounts
• Prepare collections and aging reports
• Prepare written communication to clients, colleagues, and vendors
• Generate and analyze financial reports related to overdue invoices
• Work alongside our AR / AP Manager on special projects plus AR / AP tasks as needed
• Collaborate with other accounting- and office-related staff
• Develop systems that increase efficiency

Billing & Invoicing

• Prepare and generate accurate invoices based on completed work orders, contracts, or job tickets
• Ensure proper documentation and job details are collected before invoicing
• Send invoices to residential and commercial clients via email, mail, or customer portals
• Communicate with arborist when work is ready to bill
• Process billing adjustments, credits, and re-bills as necessary
• Maintain detailed billing records and track invoicing status
• Coordinate with field crews, estimators, and project managers to verify job completion before invoicing

Accounts Receivable & Collections

• Monitor accounts receivable aging reports and follow up on past due accounts
• Contact customers via phone, email, or mail to request payment and resolve disputes
• Establish payment plans for overdue accounts when necessary
• Post payments and reconcile customer accounts
• Escalate unresolved collection issues appropriately
• Maintain accurate notes and documentation of all collection activities
• Respond promptly to customer inquiries regarding invoices or payments
• Collaborate with arborists, scheduler and coworkers to resolve billing discrepancies
• Maintain strong professional relationships with clients while enforcing payment terms
• Support month-end closing and financial reporting related to accounts receivable

COMPENSATION AND FURTHER DETAILS

• This position is paid $25.00 to $28.00 based on skills and experience
• Access to 401(k) on one's first day of employment
• Company cell phone
• Benefits after 90 days of employment include :

100% contribution by the company for Kaiser / Medical, Optical, and Dental insurance.

• Paid holidays, paid sick days, PTO (paid time off)
• Employee referral bonus
• HOW TO APPLY :
• Update your resume so your EMAIL address is on the resume
• If your email address is NOT on your physical resume, we cannot move you to the next step in our interview process, which is to send you a survey that matches your natural workplace behavior to our open positions.

No recruiters or outside agencies, please.