Transportation Operations Manager

Transportation Operations Manager

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

As the primary administrator for Stord's LTL and Truckload operations, the Transportation Operations Manager designs, implements, and oversees the daily operation of a complex network of Transportation solutions. This individual oversees daily planning in the TMS, monitors local compliance with SOPs, and the translation to scalable, actionable plans on the floor of the FC.

What You'll Do :

• Engineer the operational success of zone skipping for our parcel network, coordinating the daily operations for carrier arrivals, sortation schemes, critical departures, and relations with last mile carriers
• Leverage Domo / Big Query to design, develop, and maintain interactive dashboards, reports, and data visualizations that drive business insights and decision-making. Serve as the on-site liaison between Stord Transportation and Warehouse Operations
• Provide guidance on the layout and dock plan, provide input for the configuration of the sorter, identifying sorter spurs, staging areas, and doors for the day's carriers
• In consultation with FC Operations, project daily package volumes and coordinate carrier capacity to handle them
• Oversee the accuracy and timeliness of loading gaylords and packages aboard carrier trailers, including development of processes to improve accuracy and efficiency
• Utilize reporting and tools to identify and address delays, errors, or areas of concern with the sortation and tracking for parcels from the FC
• Review results of Parcel carrier selection, and sortation to carriers, addressing anomalies or shipping errors as observed
• Utilize online tools to communicate shipping forecasts to Parcel carriers, and meet with local carrier contacts for the timely and accurate pickup and sortation of all Parcel freight
• Conduct training, develop operating procedures, and communicate successes and opportunities with the process for carrier selection, labeling, compliance, and accuracy of the transportation operations

FTL / LTL / Drayage Transportation

What You'll Need :