Customer Service Specialist

Customer Service Specialist

Linked Light Pulse is looking for a dedicated and passionate Customer Service Specialist to join our dynamic team. The ideal candidate will be a proactive problem solver with a strong commitment to providing exceptional customer service. You will serve as the first point of contact for our clients, addressing their inquiries and resolving various issues related to our products and services.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Manage and resolve customer complaints with empathy and professionalism.
• Provide detailed product and service information to customers.
• Assist customers with order placement, tracking, and returns.
• Document customer interactions and maintain accurate records in our CRM system.
• Collaborate with other departments to address customer needs and improve service.

Skills, Knowledge and Expertise

Benefits

Competitive salary ranging from $45,000 to $60,000 per year.

Opportunities for growth and professional development.

Comprehensive training to help you excel in your role.

Health, dental, and vision insurance.

Paid time off and holidays.

A positive and collaborative work environment.

About Linked Light Pulse

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.