Customer Service Specialist

Job Description

Job Description

Join Riverside Natural Foods Ltd., a $300 million+ Canadian-based, family-owned, and globally operating business, committed to leaving the world better than we found it. As a B-Corp certified, Triple-Bottom Line company, we proudly manufacture nutritious, 'better-for-you' snacks such as MadeGood and GOOD TO GO. We value teamwork, humility, respect, ownership, adaptability, grit, and fun.

We're on an ambitious mission to double our business by 2027, and we need talented individuals like you to help us reach new heights. At Riverside, you'll have the opportunity to chart your own path to success while contributing to ours. We believe anything worth doing is worth doing right, and our values will guide us through the rugged terrain – and yes, it will get rough. But that's what makes the journey worthwhile.

So, lace up your boots and let's tackle the climb together.

You can learn more about us at www.riversidenaturalfoods.com.

Position Summary / Objective :

As a Customer Service Specialist, you are responsible for ensuring that all customer orders are received, processed, and shipped in a timely manner. You are also responsible in supporting the greater Customer Service team in sharing best practices and optimizing processes. You will work with internal Supply Chain teams, representing the voice of the customer.

Primary Responsibilities :

• Order Processing : Uphold the 'perfect' order cycle from order receipt to invoicing all while striving for continuous improvement by working on developing technical expertise, suggesting process changes and best practices.
• Understand the Customer's DNA as it pertains their order management and logistics processes, in order to drive improvements
• Take OWNERSHIP to check inventory of finished goods to ensure available stock to fulfill orders; liaise with appropriate departments regarding shortages, out of stocks, delays and / or complaints
• Build relationships with Customer's Replenishment Analysts as well as Riverside's Key Account Managers.
• Work with the Warehouse & Logistics teams to determine shipping dates, coordinate appointments, as well as prepare outbound shipping documents
• Troubleshoot and Resolve EDI errors on Order Receipts, Shipped orders, and Invoicing
• Work as a TEAM to support cross functional partners by reaching agreement through discussion, analysis, and compromise.
• Keeps the work atmosphere FUN by keeping it light and welcoming
• Demonstrate leadership by leading cross functional calls, gathering input, creating action plans, and sharing results with greater team
• Demonstrate both a customer-centric and One Team-minded approach
• Develops and shares customer scorecards and creates action plans to improve Case Fill and On Time
• Demonstrate and uphold Riverside's core values
• Reports to the Customer Supply Chain Manager

Key Objectives

Education & Qualifications :

Skills & Abilities :

What we expect :

What We Offer :

Wait! There's more!

How to Apply :

If you have the commitment to excellence, the energy, the attitude and experience we need, then please submit your resume to careers(AT)riversidenaturals.com with the job title you are applying for in the subject line or click the apply button!

Riverside Natural Foods Ltd. is committed to providing an inclusive and accessible environment for everyone. If you have a disability and require accommodation in the interview process, please let us know when you apply. We thank all applicants for their interest; however, due to volume, please note that only candidates selected for an interview will be contacted.