SVP, Head of Operations

Description

About Us

Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ : CBNK) with over $3 billion in assets. We offer commercial and consumer banking services to clients primarily in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states. Our personalized approach to banking, paired with cutting-edge technology solutions and a comprehensive suite of products and services, fuels our growth, and enables us to support our customers at every stage in their financial journey.

Come join a bank where our employees thrive and are engaged in meaningful work. For the last 5 out of 6 years, Capital Bank was named one of the "Best Banks to Work For" in the U.S. by American Banker.

Position Purpose

The Head of Operations is a strategic leadership role responsible for overseeing the bank's operational functions while supporting the organization's digital transformation strategy. This individual will ensure operational excellence, regulatory compliance, and customer satisfaction while advancing innovation through digital platforms, automation, and data-driven solutions. The role requires a forward-thinking leader with deep banking expertise and the ability to align people, processes, and technology to achieve long-term business objectives.

Position Responsibilities

Operational Leadership

• Oversee all core banking operations, including deposit and loan operations, payment processing, treasury services, and back-office functions.
• Establish and monitor KPIs to ensure efficiency, accuracy, and compliance in day-to-day operations.
• Collaborate with compliance, risk, and audit teams to ensure adherence to regulatory requirements and internal controls.
• Drive continuous process improvement to reduce costs, improve turnaround times, and enhance client experience.

Change Management & Leadership

Strategic Planning & Execution

Education and Experience Required :

Technical Knowledge and Skills

Microsoft office software suite (Word, Excel, PowerPoint, etc); excellent oral and written communication skills. Has the following knowledge :

Compensation

Working Arrangements

Why Join Us?

Supporting Businesses. Helping People. Strengthening Communities.

Capital Bank, N.A. is an affirmative action and equal opportunity employer.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.