Product Specialist

Product Specialist

Location : 2399 Auto Mall Parkway, Fairfield, CA 94533

Department : Sales

Reports To : General Sales Manager

FLSA Status : Non-Exempt

Range : $18-$22

Essential Duties and Responsibilities

As a Product Specialist you will be responsible for maintaining product knowledge, demonstrating vehicle features to the customer, and providing excellent customer service.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, as assigned. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Punctual and regular attendance
• Ensure process adherence
• Provides comprehensive product information throughout the sales process, including vehicle configuration, product presentation, test drive, delivery / handover and customer service after purchase
• Supports the client advisor in product related tasks and activities
• Greets customers in the sales and service departments and introduces Schomp services
• Provides extensive and customer oriented product experience and explains complex features based on customers' actual needs
• Utilizes app and web based systems to help facilitate the sales process, optimize customer satisfaction, and ensure consistent delivery execution
• Maintains constant communication with the designated sales personnel
• Arrives at scheduled appointments in a timely manner and maintains communication with clients regarding any changes to scheduled time
• Acquires and maintains total product knowledge on all vehicles and understands competitors' vehicle features, benefits, and potential shortcomings
• Effectively manage a high volume of work
• Perform other duties as may be assigned by management
• Adhere to the Company's Core Values

Job Required Skills and Knowledge

Education, Experience and Certification

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment