Talent.com
Desktop Support Level III

Desktop Support Level III

Galaxy USANew York, NY, United States
3 days ago
Job type
  • Full-time
Job description

Who We Are : Galaxy is a global leader in digital assets and data center infrastructure, delivering solutions that accelerate progress in finance and artificial intelligence. We believe that blockchain and digital asset innovation will transform how value moves through the world - and we're building the products and services to make that future a reality.

Our institutional digital assets platform spans trading, investment banking, asset management, staking, self-custody, and tokenization technology. We also invest in and operate cutting-edge data center infrastructure to power AI and high-performance computing, addressing the growing demand for scalable energy and compute in the U.S.

We work at the intersection of finance and technology, helping institutions, startups, and developers navigate a digitally native economy. Led by CEO and Founder Michael Novogratz, our team blends deep crypto expertise with institutional experience and a shared commitment to shaping the future of Web3 and AI.

Galaxy is headquartered in New York City, with offices across North America, Europe, the Middle East, and Asia.

To learn more about our businesses and products, visit www.galaxy.com.

What We Value :

We are a diverse team of free thinkers, and fast movers united to help investors and creators energize the global economy. We are looking for individuals who thrive in a culture of builders and overachievers and embrace high performance, transparent feedback, and a mission-first approach. Our culture shapes our way of working and gets us where we want to be.

  • Seek Excellence.
  • Be Selective To Be Effective.
  • Be Highly Aligned, Loosely Coupled.
  • Disagree Transparently.
  • Encourage Independent Decision-Making.
  • Build Dream Teams.

Who You Are :

You're a computer science graduate or an early-career technologist who's eager to build systems, write scripts, and eliminate repetitive tasks. You're excited by the opportunity to work hands-on with end users, but your true passion lies in automating and scaling IT solutions. You view IT Operations as a launchpad-not a destination-and you're looking for an environment where you can apply your programming skills to real-world problems from day one.

You're passionate about modern infrastructure, curious about production systems, and want to work with smart people who build secure, scalable environments.

What You'll Do :

  • Provide high-quality deskside and remote support to Galaxy employees across hardware, software, and network issues.
  • Develop tools and scripts to automate manual workflows, improve efficiency, and reduce ticket volume.
  • Partner with Security, Engineering, and Infra teams to support IT operations in a highly technical, fast-paced environment.
  • Deliver white-glove support to executive users while proactively improving their technical experience.
  • Familiar with Git, CLI tools, APIs, and scripting languages (e.g., Python, PowerShell, Bash) to solve recurring issues programmatically.
  • Assist with onboarding / offboarding, device provisioning, asset tracking, and SaaS administration-but always ask : can this be automated?
  • Collaborate with global support teams to refine shared processes, establish standards, and promote automation adoption across the org.
  • Participate in an on-call rotation and contribute to off-hours projects as needed.
  • What We're Looking For :

  • 5+ years experience in a technical support role, including 3+ years of deskside or trade floor experience.
  • A degree in Computer Science, Engineering, or a related field.
  • Strong interest or experience in automation, scripting, or infrastructure-as-code.
  • A natural curiosity for how systems work-and how they break.
  • Solid understanding of operating systems (macOS, Windows) and network fundamentals (TCP / IP, DNS, DHCP).
  • Familiarity with SaaS administration, endpoint management tools (e.g., Jamf, Intune), and cloud platforms.
  • A strong communicator with a service mindset, comfortable supporting a range of users including executives and traders.
  • Not just willing-but excited-to roll up your sleeves, solve messy problems, and write code to prevent them from recurring.
  • Nice to Have

  • Experience with scripting languages : Python, Bash, PowerShell, etc.
  • Exposure to Git, APIs, RESTful services, or automation frameworks.
  • Familiarity with SaaS platforms like Slack, Zoom, Box, and Atlassian tools.
  • Contributions to personal, school, or open-source projects that show your engineering mindset.
  • What We Offer :

  • Competitive base salary and discretionary bonus
  • Flexible Time Off (i.e. unlimited paid vacation days)
  • Company paid Holidays (11)
  • Company paid sick leave
  • Company-paid health and protective benefits for employees, partners, and other dependents
  • 3% 401(k) company contribution
  • Generous paid Parental Leave
  • Free virtual coaching and counseling sessions through Headspace
  • Opportunities to learn about the Crypto industry
  • Free daily snacks in-office
  • Smart, entrepreneurial, and fun colleagues
  • Employee Resource Groups
  • Apply now and join us on our mission to engineer a new economic paradigm.

    The base salary ranges included below will be commensurate with candidate experience, expertise and local market. Final offer amounts are determined by multiple factors, including candidate experience and expertise. At Galaxy, we maintain a total compensation philosophy which consists of a competitive base salary, annual bonus, and equity incentives.

    Base Salary Range

    $100,000-$125,000 USD

    Galaxy respects diversity and seeks to provide equal employment opportunities to all employees and job applicants for employment without regard to actual or perceived age, race, color, creed, religion, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital or partnership or caregiver status, ancestry, national origin, citizenship status, disability, military or veteran status, protected medical condition as defined by applicable state or local law, genetic information or predisposing genetic characteristic, or other characteristic protected by applicable federal, state, or local laws and ordinances.

    We will endeavor to make a reasonable accommodation to the known limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete the application process or to participate in an interview, please contact careers@galaxy.com.

    Create a job alert for this search

    Desktop Support • New York, NY, United States

    Related jobs
    • Promoted
    B-Level Technician

    B-Level Technician

    Canon U.S.A., Inc.Monroe, NJ, United States
    Full-time
    Pre-Install Configuration Technician I.Canon USA in Monroe, NJ is seeking a Pre-Install Configuration Technician I (Tech, Config / Rem PreInstl I). The Pre-Install Configuration Technician I performs ...Show moreLast updated: 30+ days ago
    • Promoted
    B-Level Technician

    B-Level Technician

    Lighthouse CHLaurelton, NY, United States
    Full-time
    Lighthouse is a New York City-based specialized agency dedicated to providing top-quality Applied Behavior Analysis (ABA) therapy services for children with autism. Our mission is to empower these c...Show moreLast updated: 15 days ago
    • Promoted
    Desktop Support

    Desktop Support

    MindlanceNew York, NY, United States
    Full-time
    Provide a short description of the Position : The candidate for this position will provide technical support for hardware and software. This position will deliver high-quality service to end users an...Show moreLast updated: 30+ days ago
    • Promoted
    Desktop Support Lead

    Desktop Support Lead

    Insight GlobalNew York, NY, United States
    Full-time
    Manage the day-to-day IT support queue to ensure prompt and effective resolution of employee issues, routing, and escalation paths. Continuously improve the ticketing process to reduce resolution ti...Show moreLast updated: 3 days ago
    • Promoted
    Desktop Support

    Desktop Support

    Cantor Fitzgerald SecuritiesNew York, NY, United States
    Full-time
    Desktop support will be responsible for providing assistance to all front and back office staff.This individual will be responsible for supporting the various different business lines throughout th...Show moreLast updated: 3 days ago
    • Promoted
    Desktop Support

    Desktop Support

    eTeamNew York, NY, United States
    Full-time
    Laptop, Desktop, Printer and mobile device support;.Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not...Show moreLast updated: 3 days ago
    • Promoted
    Pre-Install Configuration Technician I

    Pre-Install Configuration Technician I

    Canon U.S.A., Inc.Monroe, NJ, United States
    Full-time
    Pre-Install Configuration Technician I.Canon USA in Monroe, NJ is seeking a Pre-Install Configuration Technician I (Tech, Config / Rem PreInstl I). The Pre-Install Configuration Technician I performs ...Show moreLast updated: 30+ days ago
    • Promoted
    Level 1 Field Tech / Desktop Support / Temp Role

    Level 1 Field Tech / Desktop Support / Temp Role

    Royal Communications ConsultantsNew York, NY, United States
    Part-time
    THANK YOU FOR READING THE JOB DESCRIPTION AND DETAILS CAREFULLY AND THOROUGHLY.Location : Midtown NYC - ONSITE.Shift : Monday through Friday : 8 am to 5 pm. Initiative : Desktop Set Up for new building....Show moreLast updated: 3 days ago
    Level 1 Field Tech / Desktop Support / Temp Role

    Level 1 Field Tech / Desktop Support / Temp Role

    Royal Communications Consultants IncNew York, NY, US
    Part-time
    Quick Apply
    THANK YOU FOR READING THE JOB DESCRIPTION AND DETAILS CAREFULLY AND THOROUGHLY L1 Desktop Technicians Location : .Midtown NYC - ONSITE Shift : Monday through Friday : 8 am to 5 pm Initiative : Desktop S...Show moreLast updated: 17 days ago
    • Promoted
    Desktop Support Training Program

    Desktop Support Training Program

    Year Up UnitedNew York, NY, United States
    Full-time
    Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and / or job placement services, and persona...Show moreLast updated: 3 days ago
    Desktop Support Analyst

    Desktop Support Analyst

    Barrow Wise ConsultingNew York, NY, USA
    Full-time
    Quick Apply
    Enjoy problem-solving, need a venue to display your creativity, and emerging technologies pique your interest; if so, Barrow Wise Consulting, LLC is for you. As a multi-disciplined leader, you under...Show moreLast updated: 30+ days ago
    • Promoted
    Diesel Fleet Techs Lvl II - Earn $22.93-$34.38 / Hour + Great Benefits

    Diesel Fleet Techs Lvl II - Earn $22.93-$34.38 / Hour + Great Benefits

    SyscoSomerset, NJ, US
    Full-time
    Sysco is Now Hiring Diesel Fleet Technicians Lvl II in Northampton, PA!.Hour • Plus a $600 Annual Boot & Tool Allowance.Comprehensive Benefits Package. We offer our colleagues the opportunity to ...Show moreLast updated: 2 days ago
    • Promoted
    Desktop Support

    Desktop Support

    Diverse LynxParsippany, NJ, United States
    Full-time
    Diverse Lynx LLC is an Equal Employment Opportunity employer.All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solel...Show moreLast updated: 3 days ago
    • Promoted
    Desktop Technician Level 1

    Desktop Technician Level 1

    Municipal Credit UnionNew York, NY, United States
    Full-time
    At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members.For more than 1...Show moreLast updated: 3 days ago
    • Promoted
    Sr Decision Support Analyst

    Sr Decision Support Analyst

    RWJBarnabas Health Corporate ServicesOceanport, NJ, United States
    Full-time
    Job Title : Sr Decision Support Analyst.Location : Barnabas Health Corp.Department : Financial Data and Reporting.The above reflects the anticipated annual wage range for this position if hired to wor...Show moreLast updated: 2 days ago
    • Promoted
    IT Desktop Support Engineer (Level 2)

    IT Desktop Support Engineer (Level 2)

    ION GROUPNew York, NY, United States
    Full-time
    This Level 2 IT Service Desk Engineer role will be part of the ION's US IT Service Desk primarily based in NYC (midtown). The IT team is formed of an enthusiastic mix of people with strong technical...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Desktop Support Specialist - New York City

    Desktop Support Specialist - New York City

    Merge IT LLCNew York, NY, United States
    Temporary
    Our enterprise-level client is seeking to add multiple Desktop Support Specialists to the team in New York City.Please see below for full details-. Onsite in New York City - on Vesey St.Candidates w...Show moreLast updated: 22 hours ago
    • Promoted
    Direct Support Professional

    Direct Support Professional

    Kaleidoscope Family Solutions, Inc.Long Branch, NJ, US
    Full-time
    Come create a colorful difference with Kaleidoscope Family Solutions (KFS)!!!.Kaleidoscope Family Solutions, Inc.Our team partners with family members and existing providers to create individualize...Show moreLast updated: 30+ days ago