Bilingual Office Specialist 2 - Justice Court

Administrative Support Clerk

Marion County requires on-site work. Remote work is not available.

General Statement Of Duties : Independently perform a variety of responsible administrative support activities to promote and maintain effective program services, according to established practice and procedures.

Supervision Received : Work under the general supervision of a higher level administrative or professional employee, who assigns work, sets goals and reviews work for accuracy, completeness and compliance with department and program policies and goals.

Supervision Exercised : Supervision of other employees is not a responsibility of positions in this classification; however, may provide training and give instruction to volunteers, interns, and other office staff.

Typical Duties - Duties include, but are not limited to the following :

• Provide customer assistance to the public in person, by mail, email and telephone. Receive and respond to general questions by providing information regarding violation plea options, citation, and collection processes, including payment options and obtaining license clearances; gather relevant information and coordinate with supervisor or lead worker for resolution of traffic cases; communicate basic case information to external law enforcement and collections agencies.
• Decide traffic and violation cases at the court window according to the violation's bureau order; access driving records as allowed by law Enforcement Data System (LEDS) guidelines to reduce fine under the violations bureau order; assist public with payment options; verify documents including proof of insurance; inspect documents to confirm necessary corrective action complies with court guidelines.
• Maintain workflow of cases using the court case management program; enter new case files in the case management system; scan files / documents in records management system.
• Open, distribute and process mail; review letters from the public addressed to the Justice of the Peace and create draft response letters for review and approval.
• Cashier, process and track fees, payments, and bail collected for traffic, violation fines or filing fees; set up payment plan contracts; balance transactions, receipts, and cash drawer.
• Act as witness to wedding ceremonies.
• Perform other duties as assigned.

Requirements for the Position :

Experience and Training :

Special Requirements :

Knowledge, Skills, and Abilities : Knowledge of modern office practices, procedures and techniques; arithmetic and general record keeping / bookkeeping practices; modern office equipment and machinery and their intended use; a variety of computer systems and software; and basic knowledge of English composition, spelling and grammar.

Skill and ability to type at an acceptable rate of speed; access and use various computer systems and software; accurately and effectively perform the various assigned tasks and duties following general procedure and program policies; meet and assist clients, staff, and the general public in a courteous, professional manner; understand and effectively follow oral and written instructions, communication, and procedures; apply newly assigned procedures and practices to specific work assignments; and provide backup to other positions as needed.

Physical Requirements : Sits; moves about the work area; operates a keyboard; speaks clearly and audibly; reads a 12-pt. font; hears a normal speech level; works in areas that may have occasional exposure to dust and / or office chemicals such as toner for copiers or fax machines; may be exposed to formaldehyde from records.