Mortgage Operations Supervisor

Job Title

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel atall from Day One.

Job Description

Under the general direction of a department manager, responsible for supervising the day-to-day activities related to the closing team and / or default management functions along with the corresponding operational functions. Provides supervision and guidance to employees in assigned area(s); manages their work flow, ensuring timelines, quality and service expectations are met. Interfaces with other departments, regions, vendors, agencies, etc., to resolve support-related issues. Communicates new policies, procedures, and products to staff. Maintains a high level of customer service both internally and externally. Provides ongoing training, coaching, motivating, and team building of support staff. Recommends hires, transfers, terminations, salary adjustments, performance standards, and reviews of support staff. Approves employee time records, work assignments, vacations, sick pay, etc.

Basic Qualifications : Bachelor's degree, or equivalent work experience. Typically four or more years of relevant experience.

Preferred Skills / Experience : Good understanding of all aspects of loan processing and loan servicing support functions along with the associated operational policies and practices. Strong decision-making, analytical and problem-solving skills. Good organizational skills. Ability to manage multiple tasks / projects and deadlines simultaneously. Basic knowledge of human resources policies and programs. Effective interpersonal skills. Ability to thrive in a team environment and effectively lead individuals.

This role requires working schedules in Pacific Standard Time.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits : Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours) :

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify : U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

Pay Range : $29.23 - $38.94