IT Support

About the Team

As part of the IT team, you will work in a secure, employee-focused, and highly technical environment. We work hard to make sure our diverse team of researchers, engineers, and operations / people specialists have the tools they need to work comfortably, securely, and with minimal interruptions.

We work closely with our friendly and accomplished Security team to secure and update our endpoints and corporate infrastructure.

We also collaborate with the People team, including HR professionals and recruiters, to ensure a smooth and automated onboarding experience for new hires.

Additionally, the Facilities team is a close partner in multi-functional projects to further improve the comfort and usability of our workspace.

About the Role

The IT Support team handles tickets, new hire onboarding, onsite Helpdesk support, asset deployment, and AV systems. We support a security architecture and suite of SaaS applications.

You should want to help scale our corporate helpdesk and take pride in friendly and diligent customer service.

You might thrive in this role if you have :

Intermediate-to-expert understanding of IDP and MDM solutions like AzureAD, Jamf, and Intune (we use several of these).

Familiarity with Windows or Linux, understanding of Python, Bash, or Apple Script is a plus.

Experience with collaboration software like Google Workspace, Office , Slack, and the Atlassian suite.

Hands-on expertise implementing and managing AV and telecom systems such as Google Meet, Microsoft Teams, Crestron, and related technologies.

Complete Mac and macOS troubleshooting and problem-solving skills.

Adept in orchestrating a high-production all hands event.

This is an onsite role and will require 5 days a week in our San Francisco office.