Delivery Executive - West Market Unit

Delivery Executive

At SAP, we keep it simple : you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

The Delivery Executive provides effective project / program oversight for one or more strategic accounts. In this billable role, the DE works closely with the customer, the Services Account Executive and other partners to ensure the overall success of the implementation of SAP solutions and is a significant contributor to the overall success of the customer relationship. The DE is responsible for ensuring that effective Program Governance is established for each account and is the primary point person from delivery aligned to the customer executives throughout the services lifecycle, from sales support through implementation and post-go-live. In addition to delivery support, the DE is responsible for positioning additional SAP Services in support of the success of the customer.

Analyze and execute on strategic projects, building consensus among stakeholders, ensuring alignment of project tactics with corporate strategy and communicating project goals and values at a strategic level

Manage overall services relationship between customer, partner and SAP during transformations

Ensure that projects / programs are delivered on-time, within budget and with the highest levels of customer satisfaction

Build credibility / trust with strategic customers from sales support through implementation and post go live.

Provide coaching and mentoring for the SAP project team by following a strong career framework that includes skills enhancement and career development planning

Assist the SAP sales team in the closing of deals by defining the strategy, value proposition and providing oversight during the deal pursuit. This entails working across multiple SAP LOBs and closely aligning with partners.

Identify and develop business opportunities; creates long term value plans with customer to achieve customer business objectives and expanding SAP services on the account

Support administrative and cultural excellence by demonstrating behaviors consistent with our values-based culture : Customer Focus, Quality, Product Excellence, Integrity, Commitment, and Passion

To drive customer's proper adoption and consumption of SAP software solutions

Required :

10+ years of SAP services sales and / or delivery experience including services management experience

7+ Years of program management experience in 4+ end-to-end SAP Software project lifecycles including PMP certification

Exceptional executive communication and client relationship building skills

Must have experience delivering software in large Enterprise environments (Fortune 100)

Must have superior project financials business acumen (forecasting, allocated revenue, etc.)

Adept in large corporate organizational change management & strategies

Leadership experience in large SAP transformation programs

Ability to navigate presales

Bachelor's degree (or equivalent experience); Master's degree preferred

Large Systems Integrator experience

Track record of achieving revenue and margin goals while managing multiple client projects of meaningful scope and duration

Proven ability to build trusted relationships at the client executive level

Ability to effectively manage and resolve client escalations

Adaptability and flexibility to manage deadline pressure, ambiguity, and change

Exceptional leadership, organizational and interpersonal skills; the ability to work well with people from different disciplines with varying degrees of technical experience; competence in clear concise and tactful communication with senior executive management, clients, peers and team members

Excellent understanding of SAP solutions and of the consulting business processes and functions

SAP Professional Services provides end to end project support to strategic customers. As Delivery Executive, you will partner with the customer account and all key stakeholders to ensure overall success of the implementation of SAP solutions.