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Customer Service Represetative
Customer Service RepresetativePacer Group • Buffalo, NY, United States
Customer Service Represetative

Customer Service Represetative

Pacer Group • Buffalo, NY, United States
2 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Job Title : Customer Service Representative III

Shift Hours : 8am- 4 : 30pm

Location : Buffalo, NY, 14227 | Fully Onsite

Duration : 6months, position will not be converted

Interview will be through teams, 2nd round in person

Role Overview :

  • Serve as a liaison between customers and internal teams, ensuring professional interaction and support.
  • Process and monitor customer orders, coordinate inquiries, provide updates, and resolve issues including quality, warranty, and shipping concerns.

Key Responsibilities :

  • Order Processing : Enter orders, convert quotes, manage pricing, discounts, and commissions.
  • Order Status Communication : Provide accurate and timely updates on lead times, material availability, and troubleshooting.
  • Internal Collaboration : Coordinate with Engineering, RMA / Warranty, and other internal teams to meet customer requirements.
  • Problem Resolution : Address shipping discrepancies, payment disputes, and handle order cancellations.
  • Administrative Support : Update customer accounts, maintain BOL / PL files, process invoices, and manage customer portals.
  • Continuous Improvement : Support initiatives to enhance Customer Service processes.

    • Key Competencies :

  • Professional demeanor and customer advocacy.
  • Strong verbal and written communication skills.
  • Team collaboration and positive attitude.
  • Ability to balance multiple priorities accurately and adapt to change.

    • Key Relationships :

  • External : Customers, Sales team, AR / AP personnel.
  • Internal : Customer Service, Engineering, Quality Assurance, Production, Purchasing, Finance, Supply Chain, Shipping.

    • Required Qualifications :

  • Associate s degree + 3 5 years of customer service experience.
  • Excellent organization, communication, and multitasking skills.
  • Comfortable in high-stress environments and adaptable to change.
  • Technologically proficient; Microsoft Office experience required.

    • Preferred Qualifications :

  • Bachelor s degree preferred.
  • Experience with MRP software.
  • Knowledge of industrial products / applications.

    • Work Environment & Physical Demands :

  • Office and manufacturing floor setting.
  • Must use safety shoes and glasses on production floor.
  • Ability to work at a computer and handle both office and production tasks.
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    Customer Service • Buffalo, NY, United States

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