Customer Service RepresetativePacer Group • Buffalo, NY, United States
Customer Service Represetative
Pacer Group • Buffalo, NY, United States
2 days ago
Job type
- Full-time
- Quick Apply
Job descriptionOrder Processing : Enter orders, convert quotes, manage pricing, discounts, and commissions. Order Status Communication : Provide accurate and timely updates on lead times, material availability, and troubleshooting. Internal Collaboration : Coordinate with Engineering, RMA / Warranty, and other internal teams to meet customer requirements. Problem Resolution : Address shipping discrepancies, payment disputes, and handle order cancellations. Administrative Support : Update customer accounts, maintain BOL / PL files, process invoices, and manage customer portals. Continuous Improvement : Support initiatives to enhance Customer Service processes. Professional demeanor and customer advocacy. Strong verbal and written communication skills. Team collaboration and positive attitude. Ability to balance multiple priorities accurately and adapt to change. External : Customers, Sales team, AR / AP personnel. Internal : Customer Service, Engineering, Quality Assurance, Production, Purchasing, Finance, Supply Chain, Shipping. Associate s degree + 3 5 years of customer service experience. Excellent organization, communication, and multitasking skills. Comfortable in high-stress environments and adaptable to change. Technologically proficient; Microsoft Office experience required. Bachelor s degree preferred. Experience with MRP software. Knowledge of industrial products / applications. Office and manufacturing floor setting. Must use safety shoes and glasses on production floor. Ability to work at a computer and handle both office and production tasks.
Job Title : Customer Service Representative III
Shift Hours : 8am- 4 : 30pm
Location : Buffalo, NY, 14227 | Fully Onsite
Duration : 6months, position will not be converted
Interview will be through teams, 2nd round in person
Role Overview :
- Serve as a liaison between customers and internal teams, ensuring professional interaction and support.
- Process and monitor customer orders, coordinate inquiries, provide updates, and resolve issues including quality, warranty, and shipping concerns.
Key Responsibilities :
Key Competencies :
Key Relationships :
Required Qualifications :
Preferred Qualifications :
Work Environment & Physical Demands :
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Customer Service • Buffalo, NY, United States
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