Sr Director, Customer Advocacy

Senior Director Of Customer Advocacy And Voice Of The Customer (Voc)

We are seeking a Senior Director of Customer Advocacy and Voice of the Customer (VoC) to be the strategic leader reporting to the Global SVP of Customer Success. This high-impact role is the engine of customer-centricity for our organization. You will design, scale, and lead world-class programs-from our exclusive Customer Advisory Board (CAB) to our flagship customer event, Shift-that capture, amplify, and utilize the customer perspective to drive company strategy. If you thrive on cross-functional influence and have a passion for embedding the customer's voice into every aspect of our business, this is your opportunity to define how we innovate and grow.

Who You Are Committed to Being You are not just a program manager; you are the Chief Customer Storyteller and the Architect of Feedback Loops. You are committed to :

• Championing Customer Impact : You believe a customer's success is our best marketing, and you are relentless in finding, capturing, and amplifying those stories across every channel.
• Driving Insight to Action : You commit to establishing rigorous, closed-loop processes, ensuring that customer feedback is not only heard but directly translates into tangible changes in our product, services, and go-to-market strategies.
• Influencing Without Authority : You are a master collaborator, adept at working across Product, Sales, Marketing, and Customer Success to embed advocacy and customer insights into their daily operations and strategic planning.
• Cultivating High-Value Relationships : You are committed to curating a world-class experience for our most strategic customers, turning high-profile forums like the CAB and user groups into impactful, two-way conversations that shape our future.

What You'll Do

Experience You'll Bring