Program Office Associate

Program Office Associate

The Rinks aims to provide a great experience for employees and guests alike! Join the team and become part of an industry-leading sports and entertainment organization.

The starting hourly rate for this position is $21.00 per hour. This person is responsible for performing the daily activities required to maintain programs and documents supportive of facility. Associates are responsible for all guest related information pertaining to programs.

Responsibilities

Daily Requirements

• Answer telephone in a cheerful, courteous and timely manner, and routing calls to appropriate Associates while adhering to phone etiquette policy
• File documents accordingly to meet optimum guest service and efficiency standards
• Adhere and comply with Program Office communication procedures and follow through with daily requirements, including but not limited to statistical game sheets or scoresheets, locker room schedules, data entry, updating and printing rosters and maintaining office supply inventory at appropriate levels
• Brochures, flyers and all program signage / documents are to be in good condition and fully stocked in all areas of the facility at all times
• Maintain physical and computerized files efficiently
• Properly enroll all guest-related transactions in POS systems, Pointstreak, and file any other necessary documents accordingly including USA Hockey memberships
• Assists in all Hockey, Skating and Management requests and projects as required by department management
• Other duties as assigned

Guest Service

Safety / Security

Facility Maintenance

Skills

Knowledge, Skills and Experience

Education - High School Diploma or Equivalent

Experience Required - 0-1 Year

This position is on-site.