Starlink Enterprise Account Lead, Oceania

Starlink Enterprise Account Lead, Oceania

Starlink, our revolutionary satellite constellation, is delivering low-latency broadband internet around the world. The Starlink Enterprise Account Management team serves as the point of contact for Starlink's growing base of enterprise customers from contract signature through activation, ensuring all contract terms are fulfilled and accounts are set up for long-term success. Our ideal candidate is a proactive, process-oriented individual who thrives in fast-paced environments and is excited to grow their ownership over time while helping connect enterprise customers across Australia, New Zealand, and the Pacific Islands with Starlink.

Responsibilities :

• Serve as the primary point of contact for a portfolio of enterprise partners in the Oceania region, owning onboarding, order execution, operational support, and ongoing relationship management for a long tail of high-potential accounts
• Deliver high-quality customer service by identifying and resolving issues related to shipments, invoicing, service activation, and account health
• Help define and implement a repeatable, efficient strategy for managing reseller accounts, ensuring these partners receive the support needed to drive satisfaction and growth
• Collaborate cross-functionally with internal teams (Sales, Logistics, Tax, Legal, Support, Engineering etc.) to escalate blockers, align on scalable account setup, and improve process handoffs
• Monitor and support account health metrics including order velocity, payment status, support escalations, service activations, and service churn
• Translate customer feedback and recurring friction points into actionable tooling and process improvements
• Document playbooks, workflows, and templates to improve the scalability of account support for telcos, IT resellers, and strategic integrators in this tier

Basic Qualifications :

Preferred Skills and Experience :

Additional Requirements :

Compensation and Benefits :

ITAR Requirements :

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident, (iii) Refugee under 8 U.S.C. 1157, or (iv) Asylee under 8 U.S.C. 1158, or be eligible to obtain the required authorizations from the U.S. Department of State.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin / ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.