Veterinary Client Service Representative - Lead

Description

Client Service Representative / Practice Leader

Eye Care for Animals Tampa

Tampa, FL

Eye Care for Animals Tampa is hiring an experienced Client Service Representative to join our INCREDIBLE team!

At Eye Care for Animals Tampa, a Thrive Pet Healthcare partner, you will have the support, tools, and resources to elevate your skills. As a hospital deeply rooted in the local community, you will experience the best of both worlds : a genuine local feel with the benefits of Thrive’s national resources.

And, we have plenty of fun along the way!

Practice Leader Job Overview :

The Practice Leader (PL) is critical to the success of the hospital, ensuring a positive culture built on shared values and direct communication, creating operational efficiencies, and problem-solving to improve client service and employee engagement. This position is 70% Client Service Representative and 30% Practice Leader. Typically, the PL is the “Integrator” on the hospital’s accountability chart and participates in the Pathway Planning leadership meetings. The manager exercises sound judgment, and the willingness and capability to make decisions.

PL oversees the business activities of the hospital, including hiring and training hospital staff; working with Eye Care for Animals Leadership team to prepare and manage budgets; monitoring and analyzing key performance indicators; maintaining inventory and an inventory control system, and implementing safety and security procedures.

Culture and Work Environment

• Communicates the practice’s values and mission to the team. Motivates staff, and helps build and maintain morale.
• Upholds core values and standards.
• Holds regular staff meetings, including a component of mandatory training on standards of service and standards of care.
• Promotes a cooperative working environment among staff members; understands the value of teamwork.
• Is enthusiastically willing to perform as necessary to help the hospital function as a unit.
• Promotes continuous quality improvement (CQI) to ensure the practice’s success and achieve the vision.

Experience & Skills Requirements :

The ideal applicant will be friendly and outgoing, with a love for both pets and people, along with a great attitude and a big smile!

CSR Role Responsibilities :

Benefits – our care in action

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members :

Provide your best care with more bridges and less barriers.

We listen to your needs and then meet them. Through training and free CE experiences, your career development can flourish. And in our locally rooted, nationally connected community, you’ll be able to make connections, access opportunities and find support with ease.

Support for you is as vital as the support you provide.

You’ll Thrive with Us

At Thrive, you have the opportunity to develop your career in a way that best suits your goals. Take advantage of our comprehensive learning and skill-building programs to enhance your expertise. You can build your skills and earn credentials through :

About Thrive

Vet-founded and Austin-born, Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide, united by a mission to shape the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners.

We bridge general practice, urgent care, specialty, and emergency care, and our locally rooted, nationally connected hospitals benefit from Thrive's extensive resources while maintaining their unique identities.

We believe that supporting our people is the key to helping pets thrive through every stage of life.

Join us where #WeThriveTogether. We provide customizable professional development opportunities, a supportive work environment that values work-life rhythms, and 24 / 7 mental health support.

At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve