Senior ServiceNow Administrator (Irving)

Description Summary :

The System Administrator Senior is responsible for technical leadership in support of core network services, such as email, anti-virus, application deployment, data delivery, server hardware and operating systems, directory services, network printing, backup and recovery services, and others. The Enterprise System Administrator III is expected to remain current on developments in advancements related to area responsibilities. In addition, analytical and problem solving skills are critical to troubleshooting and resolving problems. The Enterprise System Administrator III is responsible for delivering high quality cost-effective solutions to all levels of users and is also responsible for supporting the business goals and objectives for the Department, the Information Services Organization, and the organization as a whole.

Responsibilities :

Demonstrate strong knowledge and troubleshooting skills in all of the following : email (including related IP services such as DNS and SMTP); enterprise client / server applications; mobile device technologies; anti-virus systems; application deployment technologies such as Citrix and ZENworks; application packaging such as Snapshot, AdminStudio, Thinstall; data delivery technologies (including FTP and interface products), and others

Demonstrate strong knowledge and troubleshooting skills in all of the following : enterprise server operating systems, server hardware, network storage, network printing, directory services, IP Services, enterprise client / server applications, and enterprise backup and recovery systems

Demonstrate exceptional customer service, communication and human relationship skills when dealing with customers, fellow associates and vendors

Identify and manage complex problems and issues with assigned systems

Utilize standard and ad-hoc procedures to perform problem resolution for system

Use appropriate tools to track and report problem status and escalate in a timely manner

Produce and maintain technical documentation on the assigned systems

Document and update telecommunications and networking technical standards and procedures

Maintain data in network management for accuracy

Produce required department reporting associated with projects and problems assigned, which includes current status and problem documentation summary within the problem management system

Manage complex level internal projects including tasks, deadlines and reporting

Participate in departmental programs that promote and deliver exceptional customer service

Follow established policies, procedures and standards defined by the department

Participate in the development and documentation of procedures for day-to-day tasks within assigned areas of support and maintenance, including the development of processes and procedures for other teams

Understand and adhere to all security policies and procedures relating to systems, data, and physical data center security and safety

Identify and resolve or escalate any issues or violations to management and other groups, as needed

Maintain a clean, organized and safe work environment

Demonstrate the ability to learn and support new technologies through e-learning, self study, and peer training / studies

Assist other IM teams by providing second level support and guidance

Participate in after-hours technical support by rotating call schedule on a regular basis

Perform other duties as assigned by management or designee

Requirements : High School Diploma

Work Schedule : 5 Days - 8 Hours

Work Type : Full Time