Process Manufacturing Analyst 2

Join to apply for the Process Manufacturing Analyst 2 role at Oracle

Join to apply for the Process Manufacturing Analyst 2 role at Oracle

Job Description

This position will focus on monitoring a queue to ship replacement devices to Oracle Health Advance Exchange customers as well as managing tickets from open to close and every step in-between. This includes shipping, receiving, inventory management, and a wide variety of technical skills to test, repair, validate, and coordinate returns with various manufacturers. It also involves working with customers on new hardware purchases providing integration services such as device enrollments and imaging.

Job Description

This position will focus on monitoring a queue to ship replacement devices to Oracle Health Advance Exchange customers as well as managing tickets from open to close and every step in-between. This includes shipping, receiving, inventory management, and a wide variety of technical skills to test, repair, validate, and coordinate returns with various manufacturers. It also involves working with customers on new hardware purchases providing integration services such as device enrollments and imaging.

Responsibilities

• Advanced Exchange support services, focusing on hardware replacement and customer service processes.
• Integration Services, focusing on new customer hardware purchases providing device enrollments and imaging services.
• Troubleshoot and repair hardware devices and document resolution.
• Prioritize and escalate issues and requests when appropriate.
• Document key processes and procedures for each supply chain function.
• Identify opportunities for automation to improve efficiency and reduce manual tasks.
• Build, maintain, and enhance reporting tools to monitor and analyze operational performance.
• Collaborate with team members to solve problems, optimize workflows, and enhance customer satisfaction.
• Contribute to process improvement initiatives and help develop best practices for each function.
• Learn and apply company policies, procedures, and compliance standards.

Qualifications

Disclaimer :

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US : Hiring Range in USD from : $63,000 - $126,100 per year. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following :

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC2

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Engineering and Information Technology

Industries

IT Services and IT Consulting

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