Design & Service Center Manager - Signet Jewelers - Woodfield Road

Design & Service Center Manager

The Design & Service Center Manager oversees day to day operations of a Dsc Repair Shop. Driving an efficient and successful Dsc requires a diverse set of leadership skills and as a manager you're an expert of all of them. In the Dsc's fast-paced, dynamic environment you exhibit composure as you learn from each new challenge. You build and inspire a high-performing team of unique individuals who deliver the best repair journey for our customers. You create a solid team by recruiting, hiring and having an amazing retention plan. You develop and implement training sessions to improve performance and are responsible for mentoring, motivating and coaching your team. The Dsc Manager is responsible for a continuous workflow through the Dsc by implementing strategic production plans. Responsible for the maintenance, organization, cleanliness, and safety of the Dsc. Ensures that all customers have a wonderful repair journey with Signet by providing work with great quality when promised. Strategizes and resolves customer and team member concerns. Does evaluation of team member performance and sets up action plans where needed to improve performance and holds the team accountable, as well as yourself, to expectations. As manager, you oversee operations and drive core metrics such as Quality, On-time delivery, First-Time-Right, Inventory, Audits and overall profitability by improving margins. Additional responsibilities include supporting stores with repair sales, questions and possible visits to store locations for additional support. You may also be assigned additional tasks by the District Manager to support the district or partner on new initiatives.

Essential Duties and Responsibilities :

• Follow Quality Control procedures on every job prior to delivery to stores by utilizing the 5 critical check point process
• Provide estimates back to stores within 24 hours on cost and turnaround time
• Order parts within 2 days of receiving a job
• Communicate to stores any discrepancies on jobs immediately within 24 hours
• Communicate to stores receipt on any jobs that will be delayed and not meet original promise date within 24 hours
• Review parts daily and delegate ordering task to Administrative Coordinator (AC), Apprentice or Jewelers, as assigned by the manager
• Do bi-weekly outreach to your store partners / managers to discuss wins and areas of opportunities
• Do same day Jared jobs to meet customers' expectations
• Offer solutions and partnership as needed
• The recruiting and vetting of candidates to fill open positions
• Attend and participate in district meetings
• Visit local stores when time allows
• Perform the tasks and skillsets, minimum of B level jeweler
• Live Signet's Core Values
• Other duties as assigned

Administrative :

Supervisory Responsibilities :

Qualifications :