HVAC Remote Support Technician

Job Description

Job Description

The HVAC Remote Support Technician will be responsible for providing remote technical support to our clients and field technicians regarding the installation, maintenance, troubleshooting, and repair of BAS / BMS systems. You will utilize diagnostic tools and communication platforms to resolve issues efficiently via telephone and email without being physically on-site.

May include :

• Remote Troubleshooting : Diagnose and resolve issues with HVAC systems by communicating with on-site

technicians or end-users through phone, email, or remote software tools.

optimizations. Offer assistance in understanding technical manuals, schematics, and wiring diagrams

ensure optimal performance.

settings, and provide feedback on HVAC system health.

Document recurring problems and suggest preventive measures.

troubleshooting.

from the field and assist in product development or improvements.

Nature & Scope :

Knowledge and Skills :

Experience :

Education :

Physical Requirements / Work Environment :

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including

religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or

veteran status, ancestry, disability, physical or mental disability (including HIV / AIDS), medical condition (including cancer and genetic

characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender,

gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and

state regulations and statutes pertaining to individuals with disabilities.