Desktop Support Technician
This is a desktop contractor that will need to be on-site 5 days a week to help with projects and other desktop support items.*
Strong in troubleshooting, team player attitude, good comms. Intune, supporting mobile devices.
Finance experience preferred
Specific responsibilities include :
- Provide technical support for users of desktop hardware and software; users can be in remote locations
- Troubleshoot application issues including viruses, hard disk diagnostics and file repair, data encryption, and SMS reporting
- Troubleshoot printers and copier interfaces
- Track and resolve incidents and requests in an incident management system
- Perform a variety of support activities including inventory and coordination with outside technology vendors
- Work overtime hours, weekend hours and on-call hours as required
Skills & experience required :
- Bachelor’s degree preferred
- Two-four years of experience configuring, installing, troubleshooting and repairing printers, PC and laptops
- Strong technical knowledge of Windows 7 & 10, Microsoft Office 2013-365 products, Market Data Applications (ex. Bloomberg) and telephony systems
- Proficiency in troubleshooting desktop computer issues, both hardware and software
- Experience with supporting mobile devices
In addition, the ideal candidate will be or have
- Excellent customer services skills
- Excellent communication skills
- Team player attitude
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