Desktop Support Engineer - (Fulltime) NYC

Desktop Support Engineer - (Fulltime) NYC

Responsibilities and qualifications for this role are listed below.

Responsibilities

• Exposure to and knowledge of Microsoft Active Directory and Office 365 concepts and administration
• Experience handling L2 / L3 troubleshooting for Windows & MAC OS
• Experience with Citrix and Microsoft Remote Desktop concepts and administration
• Knowledge of DHCP, IP routing, VPN, and firewall concepts
• Experience in supporting minor hardware repairs (Desktop & Laptop)
• Experience in phone system administration
• Liaises with clients, other IT support groups and 3rd party providers when necessary
• Performs imaging / reimaging of PCs
• Performs IMAC (Install, Move, Add and Change)
• Conducts hardware and software maintenance and support
• Troubleshoots and resolves PC incidents and / or VIP requests
• Assists with Site IT security issues and virus elimination
• Creates / maintains documentation on Ticketing tool
• Local network support and / or assists centralized Network team

Qualifications

Employment type

Job function

Industries

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