Fraud Operations Analyst - Charge Off

Job Description

Location :   Patroon Creek Blvd in Albany NY -  required in-office on Tuesdays & Thursdays

Hours : Monday – Friday 8 : 30am – 5 : 00pm ET

Essential Job Duties :

• Fraud charge-off analysts are primarily responsible for charging off losses resulting from check fraud.
• Teammates are responsible for reviewing client statements, determining loss amounts, and allocating losses to the appropriate LOB.
• Common systems utilized are FACTS, Quest, Hogan, and CMOD.
• Primary focus is on moderate execution within defined parameters with some expansion to complex issues based on development. Roles at this level are responsible for moderate operational and / or administrative work.
• Administering moderate procedures, analysis, tasks and reporting while receiving limited instructions for filing, recording, processing, servicing, recording, and / or organization of documentation associated with a product or process.
• Reviews and ensures proper documentation or procedures are used for moderate activities.
• Identifies and resolves moderate issues by following established guidelines. Refers more complex problems to Senior level or supervisor.
• Individual at this level is expected to use some independence of thought but to refer more complex problems to supervisors or other experts.  while contributing to workflow or process change and redesign, and to form a strong basic understanding of the specific product or process
• Handles incoming mail and processes recovery and restitution checks.
• Accountable for regular reporting and analysis requests.
• Recommends and implements programs to solve routine issues.
• Is fully proficient in duties while working under moderate to limited supervision.
• Other duties as assigned.

Required and Preferred Qualifications :

About KeyBank :

Working at Key is an opportunity to join a company committed to your success and the success of the clients and communities we serve. We offer our teammates the skills, mentoring and training needed to meet their career goals and better serve our clients.