Job Description
Job Description
Overview :
We are looking for an enthusiastic and customer-oriented Server to join our team at Alamo Cafe. The ideal candidate will have a passion for providing excellent customer service and a positive dining experience for our guests. As a Server, you will be responsible for taking orders, serving food and beverages, and ensuring guest satisfaction.
Key Responsibilities :
- Guest Interaction : Greet guests warmly and make them feel welcome. Provide menus, explain daily specials, and answer any questions about the menu.
- Order Taking : Accurately take food and beverage orders and relay them to the kitchen and bar in a timely manner.
- Service Delivery : Serve food and beverages promptly, ensuring orders are accurate and presentation meets restaurant standards.
- Customer Service : Attend to guests' needs throughout their dining experience, refilling drinks, clearing plates, and addressing any concerns or requests promptly and courteously.
- Table Maintenance : Ensure tables are clean and presentable before guests are seated.
- Payment Processing : Present the bill to guests, process payments accurately, and handle any billing questions or issues.
- Collaboration : Work closely with hosts, bussers, kitchen staff, and other servers to ensure a seamless dining experience for guests.
- Upselling : Suggest additional menu items, beverages, or desserts to enhance the guest experience and increase sales.
- Compliance : Adhere to all restaurant policies, health, and safety regulations, including proper handling of food and beverages.
- Cleanliness : Maintain a clean and organized work area, including server stations and dining areas.
Qualifications :
Experience : Previous experience as a server or in a customer service role is preferred but not required.Skills : Excellent communication and interpersonal skills. Strong organizational skills and attention to detail. Ability to multitask and work efficiently in a fast-paced environment.Appearance : Professional appearance and demeanor.Flexibility : Ability to work evenings, weekends, and holidays as needed.Physical Stamina : Ability to stand, walk, and carry items for extended periods. Ability to lift and carry items up to [weight limit, typically 20-30 pounds].Knowledge : Familiarity with restaurant POS systems and food safety regulations is a plus.